Public Sector Relationship Manager

4 days ago

Geelong, Australia WorkSafe Victoria Full time

**Public Sector Relationship Manager**
- $163,604.00 per annum + 12% superannuation
- Full time, fixed term opportunity until 31/3/2027
- Wadawurrung/Geelong based role (hybrid work from home - 3 days a week in office)

The role will provide account management expertise and use organisational and technical knowledge to help deliver on the strategic intent of this Public Sector strategy.
- Lead, manage, coach and mentor the team (Account/relationship Managers) to enhance their personal contribution and upskill technical capability.
- Engage with and influence public sector employers, scheme agents, and associated stakeholders to deliver better recovery and return-to-work outcomes, stronger relationships, and scheme objectives by exploring alternative views, ideas, and positions to reach a consensus between all parties.
- Cultivate a comprehensive understanding of the business drivers and needs within the public sector that impact claims recovery and return to work results and premium outcomes.
- Lead the design, development and implementation of the relationship management strategy and framework for the public sector focused on fostering high trust and quality interactions.
- Provide authoritative advice and recommendations to RTWV senior management and executive group regarding systematic claims and premium issues and identify opportunities for improvement in a complex environment. Design and lead the action plan to resolve identified concerns.

**Skills and experience**
- Minimum 5 years relationship or account management experience, preferably in insurance/financial services or government/broader industry with a track record of maintaining key customers and/or stakeholders.
- Demonstrated experience in developing and managing stakeholder relationships.
- Demonstrated leadership experience including guiding senior leaders to mutually satisfactory outcomes and ensuring alignment to corporate strategy.
- Comprehensive understanding of commercial, industrial, and political considerations that impact on Public Sector organisations with respect to best practise claims management and return to work.

**Qualifications**
- Tertiary qualifications in an appropriate management degree or significant relevant experience.
- Post graduate qualifications in a related discipline are highly desirable.

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