Receptionist

7 days ago

Lithgow, Australia Lithgow Medical Clinic Full time

_**About Lithgow Medical Clinic**_
Established in 2008, we’re a family-owned, fully bulk-billed practice committed to delivering the highest quality healthcare to our community. Our values are FRANK — Focus, Respect, Anticipation, Never give up, Kindness — and we live them every day across a busy clinic with 9 doctors and a dedicated team.The Opportunity
We’re seeking a friendly, efficient Medical Receptionist to be the first point of contact for our patients. You’ll help us maintain excellent patient experience, smooth patient flow, and accurate records, supporting our mission and improved wait times (now around 20 minutes).
- **Key Responsibilities**_
- Welcome patients, manage check-in/check-out, and provide clear information
- Verify Medicare and patient details,
- Process billing in MedicalDirector
- Support doctors, nurses, and admin with day-to-day operations and flow
- Maintain confidentiality, infection control, and mask/COVID protocols
- Assist with opening/closing, stock checks, and general reception duties
- **What You’ll Bring**_
- Prior medical reception or healthcare admin experience preferred but not required
- Strong computer skills; experience with MedicalDirector and Pracsoft preferred but not required
- Excellent communication, empathy, and service mindset
- Calm under pressure; proven ability to multitask in a busy environment
- High attention to detail and reliability with punctuality and roster flexibility
- Commitment to our values: Focus, Respect, Anticipation, Never give up, Kindness
- **Roster & Hours**_
- Clinic hours: Mon-Fri 8am-8pm; Sat-Sun 9am-5pm; Public Holidays 9am-1pm
- Roster to be discussed with successful applicant, 3-4 days per week required
- **Benefits**_
- Join a supportive, community-focused team
- Training on clinic systems, policies and procedures

**Job Type**: Part-time

Pay: $26.00 - $34.00 per hour

Ability to commute/relocate:

- LITHGOW, NSW 2790: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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