Application Performance Manager
1 week ago
**Company Overview**
The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.
**A few of your responsibilities**:
- Responsible for “operational” vendor management of support Vendors.
- Lead operational communication with business line management to align business work-arounds with recovery timelines.
- Conduct root cause analysis and problem rectification, including system changes required to prevent a recurrence of the incident
- Planning, conducting and supervising proactive maintenance activities required to ensure ongoing system operations at required SLA levels, including management of system availability, performance, data integrity & quality, system and data security
- Foster a culture of appropriately raising Risks, Issues and Incidents while driving focus on compliance activities for The Group.
- Ensures cyber and resiliency standards are uplifted and met as per Security policies.
**What we are looking for**
- Problem-solving skills and ability to "think on one's feet"
- Deals with ambiguity - comfortable working on unstructured and more complex problems, enjoys focusing on future possibilities
- Flexible - adapts well to changing circumstances; calm and consistent under pressure; views change positively
- Collaboratively develops solutions - develops others’ and own ideas by seeking and building on the suggestions of others, presenting own ideas, and making procedural suggestions.
- Has experience managing people and a team
- Attention to detail: thorough, accurate, complete and up-to-date[WC1]
**About you**
We’re looking for someone who has excellent problem solving skills and is customer service focused. You take pride in delivering work to the highest standard, with excellent time management and teamwork skills and can work independently and communicate with stakeholders at all levels. As an Application Performance Manager, you will work closely with platform delivery managers to prioritise the backlog of issues and be a key leader in driving direction and resolutions in your team.
Your role will be pivotal in shaping the success of The Star Sydney. Join us in making a difference.
**What we can offer you**:
- Outstanding growth opportunities personally and professionally
- Flexible working arrangements
- 30% Discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships and dry-cleaning services
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking + other transport options (dependent on property)
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
**Our culture**
The Star is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
**_ It's your move_**
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