Expression of Interest

Do you want to work for a company that celebrates your culture? _
- Do you want to be a part of a team who values flexibility and wellbeing? _
- Do you want to be part of a values-driven and a high performing team?CommBank is seeking expressions of interest from Aboriginal and/or Torres Strait Islander peoples to join our Financial Crime Team.
We have a strong commitment to promoting the social, economic, and financial inclusion of First Nations Australians. Through our Indigenous employment programs, we support Aboriginal and Torres Strait Islander job seekers to access career development opportunities across the Bank.
Joining CommBank means you’ll be a part of a community. That’s because our culture is all about creating a place where you can be you.

**About us**

The Financial Crime Operations (FCO) team sits within the Financial Crime Services (FCS) team. FCS is accountable for the development, implementation and ongoing leadership of the Groups financial crime shared services. FCS leads the Groups approach to managing AML/CTF, and Sanctions risks and obligations through the provisioning of the following services:

- AML/CTF Operations
- Sanctions Operations
- Government Agency Requests
- Know Your Customer (KYC)
- KYC Refresh
- Customer Verification Services

**Responsibilities**

The role of Financial Crime Operations Analyst will require you to provide a high standard of quality and output of services to support the Group, managing its financial crime obligations with respect to the Groups Part A and Part B AML/CTF Programme. In this role you will support the Group by driving daily business outcomes in a highly regulated and fast paced environment.

Your approach to prudential risk management when identifying and responding to business risks, as well as identifying opportunities to improve processes within your team/work stream, will be vital in the Group’s relentless pursuit of the elimination of financial crime.

**The Role**
- Ensure all cases are reviewed within the Groups Standard Service Level Agreement.
- Capture and document your response within the relevant alert and case management systems.
- Act in a discrete and confidential manner to ensure the Groups policies and processes remain confidential, and tipping-off provisions are not breached.
- Build effective relationships with a range of stakeholders including peers, leaders, QA and L1 Risk partners, FCC and technology delivery teams.
- Contribute to a Continuous Improvement culture within the team through identifying uplift initiatives.
- Take accountability for your own key performance indicators as well as contributing to the team’s performance/targets inclusive of team culture.
- Encourage yourself and others to participate in FCO strategy days, huddles and people and culture survey action planning.
- Adhere to MyDay expectations and ensure accurate reflection of the day’s activities and output on MyDay.
- Operate within delegated authorities and follow all Standard Operating Procedures.
- Drive your own development plan and monthly 1 on 1/coaching discussions

**We’re interested in hearing from people who have**
- Experience in a fast paced, high volume operational environment
- Strong attention to detail including making sound judgement decisions based on the businesses Standard Operating Procedures
- Demonstrated ability to deliver on end to end process
- Demonstrated experience in the delivery of excellence in customer service including personal, written and verbal skills
- Demonstrated ability to plan and prioritise tasks
- Ability to adapt to change, and display flexibility and aptitude for multi-skillin
- Experience in a financial crime, regulatory or law enforcement operations role preferred
- Completion of tertiary education preferred

Joining CommBank means you will be a part of a community. That's because our culture is all about creating a place where you can be you. Joining CommBank means joining a community where you’ll be supported professionally and personally, every step of the way.

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Advertising End Date: 19/03/2025