Customer Relationship Specialist

2 weeks ago

Sydney, Australia AuditCover Full time

**About us**

Meet Australia’s fastest-growing audit insurance provider.

AuditCover is a new breed of insurance provider. A simpler and smarter solution for tax audit protection.

We like thinking about things differently and we question the status quo. We’re not bogged down in old ways of thinking and that helps when you are changing an industry. Put simply, we love providing insurance products that our customers believe in.

And it starts from the minute you walk through our doors. Or log into our channels. When you join the team, we let you choose your best style of working (in the office, remote, or hybrid). We are a team where everyone has a say and everyone also has equity in the business. This means we are all aligned toward the bigger vision and get to see it unfold, together.

You will be joining a dynamic and passionate group of people, from all walks of life, ready to tackle the biggest challenges facing the accounting industry today.

Does this sound like a good fit for you?

**About the role**

We are looking for a customer relationship specialist to join the team. The role is focused on supporting customers as they become AuditCover partners. This is an exciting role that will work in the Partnerships team to develop high-performing audit insurance campaigns for our Accountants.

You will be responsible for partner onboarding, as well as launching dynamic insurance distribution campaigns for our partners.

**The first 6 months**

AuditCover is rapidly onboarding new accounting firms as distribution partners for our tax audit solution. Your first 6 months will be about developing great relationships with our partners and supporting a smooth onboarding experience on the AC platform.

You will develop skills that will make you a problem solver and a relationship builder, whilst gaining incredible B2B experience dealing with decision-makers.

This is a role suited to a highly organised people person who can ensure that Accountants have the best experience they can while using AuditCover.

**Key aspects of this role**
- You will be responsible for creating a great onboarding experience including product updates, onboarding, and reporting
- You will plan partner kick-off meetings and be responsible for collecting campaign inputs, stakeholder approvals, and setup
- You will be guiding partners in setting up their AuditCover campaigns

**Your skills and competencies**
- You enjoy working in a fast-paced environment
- You have a passion for people and building relationships
- You will be highly organised with great attention to detail
- You are a great communicator with stakeholders internally and externally

**Benefits and perks**
- Salary and equity package included for full-time employees
- Home office upgrades - $1000 credit
- Training budget to enhance your development - $1000 credit
- Wellbeing days - An additional 5 x days per year as Wellbeing Days to take when you need as paid time off
- Remote-first work with in-office and team bonding throughout the year

**Salary**: $55,000.00 - $65,000.00 per year

**Benefits**:

- Profit sharing
- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- relationship management: 1 year (preferred)

Work Authorisation:

- Australia (required)

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