Membership Administrator

Iconic brand built on a human touch with a playful side
- Gain administration experience within the health & fitness industry at Pitt St
- Free gym membership, discounted PT, discounts with retailers + more

**Who are we?**

There's never been a better time to join Virgin Active We have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.

We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.

Located on level 2 of the MidCity centre and spanning 4,437 sqm, our Pitt Street club is everything you'll ever need, right in the middle of the CBD. Inside you'll find 7 group exercise studios for classes including Reformer Pilates, Grid Training (HIIT), Yoga, Cycle, Barre (and more), a large open gym with Technogym equipment, a sparkling 25m swimming pool, spa & sauna, indoor climbing wall, relaxing sleep pods, luxury changeroom amenities, and a spacious café and lounge area, perfect for unwinding or catching up on work.

**The gig**

Reporting to the Membership Admin Manager, you'll deliver member administration and ensure extraordinary member satisfaction in all interactions. This is a full time gig located in our Pitt St club.
- In a nutshell: _
- You'll ensure the records for each new member are accurate and all relevant data is captured in the member management system to enable a seamless direct debit payment process.
- You'll follow-up on arrears collections and maintain detailed and accurate notes of actions.
- You'll respond to queries about membership terms, club rules, policies and any other type of general query that ensures a seamless experience for members.
- You'll complete service calls to members as requested
- You'll ensure all member feedback and complaints are handled effectively.
- You'll record all communication with members in the member management system.
- You'll find ways to give that little bit extra... especially when it's unexpected.

**About you**
- You have relevant customer service or administration experience and some exposure to arrears collection.
- You have aligned experience. You may also have some call centre experience. A+ for you.
- You are people-focused. You're warm, honest and genuine, going over and above to deliver impeccable customer service
- You are self-assured. You listen intently. You speak eloquently. You can explain just about anything to anyone and you're comfortable communicating at all levels.
- You're perceptive, you ask questions and you strive to understand. You enjoy solving problems. Detail is your forte and you don't get flustered easily. You can be counted on to skillfully respond to feedback and complaints.
- You have a can-do approach. You're motivated to find solutions. Whatever a member needs, whatever a member is looking for, you help them find it

**What you'll get from us**
- A brand built on a human touch with a playful side
- A culture that's all about inspiring people to live an active life
- A free membership for you to workout at our clubs
- Discounted personal training
- Special deals with our retail and service partners
- Work/life balance with flexible options
- Paid parental leave to spend time with your new little human
- Regular personal and professional development
- Confidential 24-hour support via our employee assistance program
- Fun. Guaranteed