Receptionist/client Services Administrator

1 week ago

Springwood, Australia Change Futures Ltd Full time

Initial training will be provided from either our Springwood or Gordon Park offices. As one of the faces of our practice you will be responsible for providing a warm welcome and support to all clients.

**Responsibilities will include**:

- Supporting all clients and referrers by creating an environment that is welcoming, warm, and inclusive.
- Office administration and organisational support duties.
- Booking appointments and calendar management, answering / returning calls, liaising with other professionals.
- Invoicing and managing client payments (including medicare).
- Responding to referrals and enquiries from external agencies and stakeholders seeking to refer clients, in accordance with Change Futures policy, agreements, and guidelines.

**Essential Criteria**:

- Excellent interpersonal skills and strong emotional intelligence.
- Strong computer skills and ability to learn new systems/procedures as required.
- Must be adaptable and able to respond to the needs of external stakeholders.
- Ability to build rapport and connection with others.
- Able to work independently but also be open to working with others as part of a team.
- High attention to detail, and good organisational and time management skills.
- A client focused approach and mindfulness of client confidentiality.
- Excellent written and verbal communication skills.
- A friendly and warm personality.
- Prior experience using the Halaxy and Fixus client management systems is preferred.

Previous experience working in a receptionist or administration assistant role in an allied health or mental health setting is preferred but not necessary.

Availability to cover other days in the week, to help cover sick/annual leave, is preferred.

**About us**:
Change Futures is a Brisbane based not-for-profit organisation providing quality mental health services to a range of community groups. Our mission is to work with people of all ages to provide opportunities for positive change and to enhance their psychological and emotional well-being.

At Change Futures we value:

- **Partnership** with our clients, our staff and volunteers, our funders and other organisations to achieve mutually beneficial goals that resonate with our mission and vision.
- **Authenticity** requires that all of our people conduct themselves ethically and honestly.
- **Individuality**, diversity and difference are embraced and respected.
- We value **Kindness** and compassion for others.
- We **Reflect** on our ways of working and seek always to achieve positive change; to measure and review our results; and strive to learn and grow in our relationships, practices and processes.

**Job Type**: Part-time
Part-time hours: 22.5 per week

**Salary**: $31.19 per hour

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Springwood, QLD 4127: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Reception: 1 year (required)
- Front desk: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: One location

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