Receptionist/front of House

3 days ago

Doncaster East, Australia Trusted Hearing, Audiology Services Full time

Are you a warm, friendly, and highly organised individual with a passion for providing exceptional client service? Trusted Hearing is looking for a **Part-Time Receptionist/Front of House** to be the welcoming face and voice of our clinic. This part-time, front-of-house role is crucial in ensuring every client's journey is smooth, professional, and caring.

This position is a great fit for someone who thrives in a collaborative environment but can also manage tasks independently. You'll work closely with our Principal Audiologist and the wider audiology team, combining excellent reception and administrative skills to keep our clinic running seamlessly.

**Key Responsibilities**

As our Receptionist/Front of House, you will be responsible for:

- **Client Care**: Greeting clients warmly, managing check-ins and intake processes, and handling incoming calls and enquiries in a professional manner.
- **Administrative & Records Management**: Scheduling and managing appointments using **Cliniko** software, maintaining accurate client records, and preparing reports for GPs, ENTs, and clients. You'll also handle daily reception opening and closing duties, manage correspondence, and process card payments and product sales (e.g., batteries and accessories).
- **Hearing Aid Support**: Performing basic maintenance on hearing aids, such as changing filters, replacing tubing, and cleaning.

**Working Hours & Employment Type**
- **Employment Type**: Part-time
- **Working Hours**: 9:30 AM to 5:30 PM, 1 to 2 days per week (days as rostered).

**Skills & Attributes We're Looking For**
- A warm, approachable, and professional communication style.
- Strong organisational skills and a keen eye for detail.
- Proficiency with Microsoft Office.
- A commitment to providing a top-tier client experience.

If you are a proactive and empathetic individual ready to make a positive impact on our clients' lives, we encourage you to apply.

**Job Type**: Part-time

Pay: $28.00 - $32.00 per hour

Expected hours: 7.5 - 15 per week

Application Question(s):

- Can you confirm your availability to work 1 to 2 days per week between 9:30 AM and 5:30 PM?
- Are there any specific days of the week you are unavailable to work?

Work Authorisation:

- Australia (required)

Work Location: In person

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