Medical Receptionist

Established and supportive team, fostering career security and longevity
- Reputable general practice, close to transport and CityLink
- Above award remuneration, commensurate with experience

**About the role**:
Medical Receptionists are valued as the integral element in the efficient day-to-day operation of Royal Park Medical. Reporting directly to the Practice Manager, our Medical Receptionists are supported by our 2IC to offer patient-focussed administrative support on behalf of doctors and nurses. A permanent, part time role is available, offering a minimum of 24 hours/week, across 3 weekdays. The role requires participation in a rotating Saturday roster as well as leave coverage as necessary. Remuneration is above award for HPSS Level 3, commensurate with experience. This is a rare opportunity to become part of an amazing, well-established team and remain for the duration of your career.

**Who we are - Our qualities and values**
Royal Park Medical is an accredited, privately billing, GP owned and operated clinic; with values steeped in quality, modern, holistic, evidence based and continued medical care to all individuals. As well as offering education opportunities to GP registrars and undergraduate medical students, professional development is available to all Royal Park Medical team members via various projects, studies and quality improvement activities.Since opening our doors, the clinic has expanded to a busy hub, establishing collaborations with local hospitals, institutes and businesses. Royal Park Medical promotes a respectful workplace, and is purpose built with modern amenities, sizeable consultation rooms and a 3 bay treatment room with a dedicated nurse office. As our patient base and services expand, Royal Park Medical seeks to provide greater access to medical care by recruiting like-minded health professionals and support staff.

Tasks and Responsibilities:The following areas are an indication of the role of a Medical Receptionist Royal Park Medical
- Accurate appointment book management for doctors and nurses
- Accurate database maintenance
- Accurate billing and transmissions of rebates/claims to relevant third parties
- Upholding practice policies, protocols and procedures, with particular attention to privacy and confidentiality
- Courteous phone manner, providing solutions to patients within the scope of the role of a Medical Receptionist
- Administrative level phone triage with adherence to appropriate escalation as needed
- Qualifications and experience
- Minimum 2 years’ experience in a similar role in general practice
- Familiar with Best Practice Software, Cliniko, Microsoft Outlook and AutoMed or similar
- Understanding of Medicare requirements where this relates to the role of a Medical Receptionist
- CPR, Hand Hygiene, COVID Infection Control certificates are highly regarded