Case Manager

**Company description**

One goal, one passion. Our aim is to provide specifically tailored plans based on individual needs. We understand there is no one size fits all approach and strive to better understand our clients' needs through better communication.

**Job description**

We are looking for experienced Care Managers with previous experience in client coordination, care plan and other care management responsibilities.

**Responsibilities and Duties**:

- Working with customers, their support and other providers to achieve their goals in line with their individual plans.
- Maintain and up to date case notes on customer progress accurately.
- Maintain an up-to-date knowledge of local services and pathways that customers can access and current sector systems and practices.
- Participate in accreditation standards and practices activities in conjunction with the Program Support Coordinator.
- Maintain internal filing, including client documentation and other relevant filings accurately.
- Complying with all relevant legislation
- Build relationships with relevant stakeholders to meet consumer needs and services

**Key Selection Criteria**:

- Be able to speak Cantonese
- Good understanding of relevant legislation and NDIS industry knowledge
- Demonstrated leadership skills and experience working with case management workforce within a community setting, managing complex client care scenarios
- Ability to effectively handle difficult conversations
- Advanced interpersonal and communication skills
- Ability to self-manage, prioritise work and handle multiple tasks
- Ability to prioritize and time manage multiple tasks to meet tight deadlines
- Good investigation and problem-solving abilities
- Capacity to respond to crisis situations using well-developed conflict resolution, negotiation and networking skills
- Excellent administrative and organisational skills

**Essential Criteria**:

- Relevant qualifications in case management, community and social service management or equivalent.
- Minimum 02 years experience in a similar role.
- Well-developed IT skills and experience with digital solutions.
- Unrestricted NSW Driver’s licence
- Be an Australian citizen or permanent resident
- Current First Aid certificate
- Working with Children Check
- NDIS Worker Screening Check
- National Police Check

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $90,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus

Ability to commute/relocate:

- Lansvale, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Case management: 1 year (preferred)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)