Receptionist - Veterinary Clinic

Fantastic opportunity to join a busy Veterinary Clinic in Prahran

The Veterinary Receptionist is the first point of contact for Evervets clients whether by phone or in person. Deliver the client care strategy, focusing on providing exceptional customer service for clients, whilst improving operational efficiencies and identifying opportunities for improvement. Ensure the client and patient care are carried out in line with Evervet’s direction, always upholding the brand’s values and behaviours.

Values we live by
- Shine Bright_
- All together now_
- Be helpful, Always_
- Go for it Be Bold, Discover solutions_
- See the good_
- Embrace Openness_

Previous Veterinary Clinic experience is highly desirable but not essential

Key Responsibilities
- Execute, monitor, and lead all aspects of the reception.
- Ensure communication is effective and mirrors the essence of the Evervet brand.
- Customer service troubleshooting, including support for consulting and surgical bookings prioritising seeing urgent cases and/or deferring appointments when circumstances dictate.
- Assist in developing and implementing checklists for the various reception roles.
- Ensure the patient remains the focus at the core of all decision-making.
- Create an environment that maximises the fear-free experience of all patients.
- Assist in coordinating reception team meetings.
- Provide support to veterinarians and nurses whilst always upholding the company values.
- Assist the inventory manager with the stock control of merchandise.
- Maintaining information in Ezyvet
- Assisting clients with pet insurance claims
- Assisting Veterinary Nurses and Veterinarians as required
- Greeting and managing clients and patients.
- Making follow up calls to clients
- Client and patient data management.
- Helping clients with OTC products such as flea, tick and worming treatments.
- Managing multiple incoming phone lines and directing calls
- Scheduling appointments and communicating booking requirements to clients
- Communicating patient arrivals and emergencies to clinical staff
- Finalizing invoices, processing client payments and balancing the till.
- Maintaining a clean and presentable front of house
- Completing a variety of administration tasks

Skills Required
- Excellent attention to detail.
- An understanding and empathy for the important role animals play in people’s lives
- Ability to work both autonomously and as a collective.
- High levels of positive energy, motivation, and a passion for the brand.
- Ability to build relationships with internal and external parties.
- Exceptional written and verbal communication.
- Ability to be ‘hands-on’ as well as delegate where required.
- Effective time management and organisational skills with the ability to prioritise workload.
- Ability to work under pressure, mitigate risks and be solution-focused.
- Make informed decisions and respond with confidence to challenges from others.
- Develop and implement effective operational processes and procedures.
- Ability to analyse and understand commercial information to implement key business initiatives.
- Maintain information :Ezyvet and other online systems
- Data entry and file management

Behavioural
- Self-motivated, enthusiastic, positive, and dynamic.
- Smart and professional appearance.
- Friendly attitude towards management, staff, and clients.
- Open to continuous learning by improving performance, increasing own efficiency, initiating courses of action, and willingly take on new responsibilities.
- An ambassador of Evervet, reflecting brand values in own image and impact.
- Punctual and reliable
- Can flex style, knowledge, solutions, and experience to the audience.
- Excellent interpersonal skills with the ability and confidence to liaise at a management level.
- Ability to work effectively independently and as a part of a team
- Strong planning and organisational skills, both proactive and reactive.
- Able to manage numerous competing priorities and maintain a flexible approach.
- Excellent verbal and written communication skills.
- Ability to manage a fast-paced, constantly changing business environment, responding efficiently to high-pressure situations.
- Ability to demonstrate a proactive common-sense approach to solving problems.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Free food
- Professional development assistance

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Prahran, VIC: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you worked in a veterinary clinic before?
- What is you expected base salary?

**Experience**:

- Reception (preferred)

Work Authorisation:

- Australia (preferred)