Business Support Assistant Stockton, Newcastle

**About us**

Our values are Respect, Kindness, Dignity and Compassion.

**About the opportunity**

We are currently seeking a dedicated **Business Support Assistant / Receptionist** to join our team at our **Moran Stockton home.** **This is an entry level role. Span of hours Monday to Friday 9:00am to 3:00pm.

Reporting to the Senior Business Support Assistant, the Business Support Assistant / Receptionist is a member of the Moran Home team and to contributes to the operation of the Moran Home by taking responsibility for tasks assigned to them.

You will be supported and mentored to ensure you thrive in your role with us. Moran offers a rewarding work environment consisting of modern facilities and equipment and supports individuals to further develop their skills.

**If you are an efficient, enthusiastic, and dedicated administrator this role is for you**

The Business Support Assistant (BSA) is to provide business, administrative assistance and support services to residents, relatives, visitors, and other employees to assist the Moran Home (MH) to deliver care and services consistent with Moran Health Care Group's (MHCG) policies and procedures.

The BSA is an important part of the Moran Stockton home team and contributes to the operation of the Moran home by taking responsibility for tasks assigned to them in the following areas.

**Key Responsibilities**:

- Being the first contact at Moran Stockton Home and first impressions are lasting.
- Responsible for the answering the reception phone and make sure the reception and public areas are always presented to a high standard.
- Responsible for the coordinating new resident entry, departures and completes occupancy tasks daily.
- Supporting the Moran Home to fully utilise all business systems and to manage records.
- Delivering a range of administrative and/or customer services in support of existing systems or processes to agreed standards, to maximise service quality and continuity.
- Provide administration support to the Moran Home Management Team including General Manager, Care Manager, Admissions Coordinator, Chef Manager, Educator and Lifestyle Coordinator.
- Responsible for the new employees’ orientations, and training sessions.
- Coordinating new employee interviews and on-boarding
- Receiving and responding to everyday enquiries from colleagues and customers to provide a timely, courteous, and effective service.
- Coordinating timely placement and closure of purchase orders, following established ordering procedures to ensure adequate resources are available.
- Provide assistance to employees, residents and visitors where appropriate and support the new resident and resident discharge process.

**Skills/Requirements**:

- Able to communicate with a wide range of external and internal stakeholders.
- Highly organised with strong planning skills.
- Able to work effectively and efficiently within a team and independently.
- Excellent verbal and written communication skills.
- Understanding of Aged Care Quality Standards and quality management systems.
- Microsoft Office experience
- Experience working in a large Aged Care Facility (desirable)
- Current Police Check (or willingness to obtain).
- Current influenza vaccination

As a MHCG (Moran Health Care Group) employee, benefits you will be able to take advantage of:

- Employee recognition and benefits
- Mentoring by Senior Leaders
- Employee Assistance Program
- Employee well-being Programs
- Training and development Opportunities
- Paid Parental Leave

At Moran Aged Care, we are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

Moran Aged Care has COVID-19 Vaccination Policy that requires all new hires to show proof of being fully vaccinated from COVID-19.