Enterprise Performance Monitoring Specialist

Posted: 15/07/2025

Closing Date: 29/07/2025

**Job Type**: Permanent - Full Time

Location: Canberra

Job Category: Information & Communication Technology

**Location**:Canberra/Remote

**About the role**

The incumbent in this position will play a key role in ensuring the stability and performance of business-critical systems by supporting the implementation of proactive monitoring capabilities. They will be required to use Dynatrace and other monitoring tools to support incident response, performance tuning, and capacity planning.

**Key Responsibilities**
- Design and implement monitoring strategies for both legacy platforms (e.g. mainframe, on-premises servers) and new systems (e.g. APIs, cloud infrastructure, containerised services).
- Configure dashboards, alerts, and reports aligned with business service levels and operational requirements.
- Work collaboratively with infrastructure, development, and support teams to ensure consistent monitoring coverage across environments.
- Support incident response activities by providing performance data and insights to assist in fault isolation and resolution.
- Perform root cause analysis and trend monitoring to identify recurring performance issues and recommend improvements.
- Contribute to system performance optimisation initiatives through analysis and continuous feedback.
- Document monitoring configurations, procedures, and knowledge for operational support and onboarding.
- Provide training or guidance to relevant technical teams on effective use of monitoring tools.

Specific duties, deliverables and reporting lines may vary from time to time depending on business needs and priorities. Key objectives and measurements will be captured in the Performance & Development planning cycle, established annually and adapted as needed.

**Desired Skills and Experience**:
**What you’ll need to excel**
- Tertiary qualifications in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
- Vendor certifications in Dynatrace and/or cloud platforms (AWS, Azure) preferred
- Significant hands-on experience with Dynatrace in an enterprise environment
- Experience working with both legacy systems and modern architectures (e.g. microservices, hybrid cloud)
- Familiarity with key infrastructure technologies (e.g. servers, databases, networks, middleware)
- Ability to interpret and present performance data in a clear and actionable manner
- Strong troubleshooting and analytical skills in complex technical environments
- Experience with automation or scripting for monitoring tasks (e.g. PowerShell, Python, Bash)
- Experience with other monitoring platforms (e.g. AppDynamics, Splunk, Prometheus)
- Exposure to CI/CD pipelines and DevOps practices
- Knowledge of containerisation platforms (e.g. Kubernetes, Docker, OpenShift)
- Understanding of ITIL processes, particularly incident and problem management

**What you’ll get in return**
- A permanent full-time role which offers hybrid working arrangements
- Work alongside a passionate and results-oriented team that prides itself on driving positive business outcomes
- Enjoy competitive benefits such as enhanced parental leave
- Access to CSC’s unique Core Competency Framework - driving recognition, development, and empowerment

**Why CSC?**

As one of Australia’s first super funds, our story started with a small pension fund, the 1922 Scheme. Fast forward 100 years to today, CSC is now recognised as a global leader in best-practice governance and innovation. We manage 11 government super funds, and over 680,000 Australians trust us to look after $56.7 billion of their retirement savings.

At CSC, our diverse workforce of talented people unite to guide our customers to reach their retirement dreams. Our work makes a real difference to customers’ lives. Super is personal, and so is our approach to one another. We are committed to ensuring people at CSC thrive. We create opportunities and nurture our people’s careers, so they lead meaningful and balanced work lives.

CSC in our current iteration was established in 2011 as a corporate Commonwealth entity. We operate with a separate legal status and function in a corporate framework as a commercial entity—therefore, working at CSC is not a government role.

**To Apply