Customer Care Consultant

**About You**

You have a flexible can-do attitude and can work independently with mínimal supervision. You are IT savvy and always ensure that tasks are completed with precision and in a timely manner. You enjoy working in a fast paced and high volume call centre environment providing great outcomes for customers. You enjoy learning new skills, troubleshooting and working flexibly to provide exceptional customer service.

**The Role**

As a pivotal member of the Customer Care and Intake team you will engage, assess, screen and book customers to receive services from our brilliant Teachers, Speech Therapists and Psychologists who help a range of children from 2 - 18 years old.

**This is a full time role working 38 hours per week. Days are Monday to Friday.**

Availability to work a five day week Tuesday to Saturday would be highly desirable. Higher Saturday pay rates would apply**.**

**Day to day you will be**:

- Deliver all aspects of the Intake function to provide excellent customer service to external clients and internal stakeholders.
- Manage enquiries, schedule bookings, manage waitlists, exit customers and provide general advice including processing customer payments as required.
- Communicate all booking changes to the team, and clients in a timely and efficient manner.
- Maintain an in-depth knowledge of Learning Links’ services and products.
- Communicate and liaise with relevant stakeholders regarding NDIS plans, schedules of support and service agreements.
- Maintain a high standard of privacy and accuracy of client records to support a seamless customer experience.
- Schedule people and resources efficiently.
- Plan, execute and record complex administrative tasks.
- Manage time effectively and prioritise workload.

**Why is Learning Links right for you?**
- All training and support provided as well as ongoing free professional development.
- Hands down the most supportive and welcoming culture around.
- Workplace flexibility supporting work life balance.
- Option to take up a novated lease for a vehicle (the most tax effective option for purchasing and running a new/used car).
- A competitive salary package plus the ability to salary sacrifice up to $18,549 to reduce your pre-tax income.
- Give back to communities by helping kids from low socio-economic or disadvantaged background.

**Qualifications and experience**
- At least 2 years’ experience in customer service/call centre and administrative roles;
- Exceptional customer service & people skills with a strong ability to effectively manage client conversations to achieve outcomes;
- Demonstrated a high level of proficiency and initiative in scheduling people and resources;
- Demonstrated high level ability to accurately and efficiently plan, execute and record complex administrative tasks;
- Demonstrated time management and organisational skills with the ability to manage and prioritise own workload and competing priorities in a busy work environment;
- Excellent verbal and interpersonal communication skills; and
- Above average IT skills demonstrating an effective understanding and use of multiple IT platforms e.g Outlook, Word and Salesforce or similar CRM (desirable).

**About Learning Links**

Learning Links have over 50 years’ experience in providing evidence-based therapy, education, and support services to help children build the skills and confidence to learn, develop and thrive. We work in close collaboration with parents, professionals, and schools to work towards our vision of creating a community where difficulties learning is no longer a barrier to a fulfilling life.

Diversity, Equity and Inclusion as well as creating a sense of belonging is important to us and you will have a structured and detailed onboarding program to give you a great start in understanding the culture.

Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a NDIS Worker Screening Check/ Police check and Working with Children Check.