Guest Service Agent

3 days ago

Mascot, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2024290821
**Location**: Mascot, New South Wales
The Hotel
Stamford Plaza Sydney Airport is a 315 room 5 star Hotel located in Mascot near the Sydney domestic airport and home to the biggest conference centre at the airport. Our excellent service and accommodation set us apart from our competitors and provide guests with the best in hospitality experience from the moment they walk through the door.
The Role
We are currently seeking an enthusiastic and guest-focused casual Guest Service Agent to join our dynamic Front Office Team at Stamford Plaza Sydney Airport. The Guest Service Agent has full responsibility to provide the highest level of guest service throughout every interaction with our guests.
Key responsibilities and tasks consist of, but are not limited to
Provide efficient and professional service and ensure a smooth check in and check out process for guests
Give a friendly welcome every time a guest comes past the reception desk
Prepare group arrivals under the supervision of the senior receptionist
Handle foreign exchange transactions for guests, including converting credit card transactions into foreign currency
Report any complaints or suspicious actions to the Assistant Manager on duty or the Assistant Front Office Manager
Endeavour to sell rooms and other Hotel facilities whenever possible
Attend to car park charges and validations ensuring all are correct. Answer all communications from the car park, boom gate exit buzzer, checking all guests have paid
To be successful in this role, you will require the following
Previous hotel experience is highly desirable
Must be proficient in Microsoft Office programs
Knowledge of a reservations system, Opera is an advantage
Strong accuracy and attention to detail
Ability to work under pressure
Excellent customer service skills
Exceptional organisational skills and the ability to follow tasks through to completion
Ability to foster team spirit with a positive and 'can do' attitude
Excellent problem solving and researching skills
Proactive and positive focus with a passion for hospitality and travel

**Benefits**:
Great employee discount on food & beverage at all Stamford Hotels & Resorts;
Dry cleaning for uniform;
Free duty meals and car parking;
Learning and development opportunities.
How to Apply
If this is the challenge you are looking for and if you have a passion for the Hospitality Industry, please apply.
Stamford Hotels and Resorts is an Equal Opportunity Employer.
The successful applicant must hold or be willing to obtain a National Police Clearance.
spsa

  • Guest Services Agent

    2 weeks ago

    Mascot, Australia Virgin Australia Full time

    Hello. We’re Virgin Australia. We’re back (in a big way) and we’re looking for Guest Services Agents to join our team in Sydney Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s...

  • Guest Service Agent

    17 hours ago

    Mascot, Australia Marriott International, Inc Full time

    **Job Number** 23102504 **Job Category** Rooms & Guest Services Operations **Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a...

  • Guest Service Agent

    17 hours ago

    Mascot, Australia Marriott International, Inc Full time

    **Job Number** 23102505 **Job Category** Rooms & Guest Services Operations **Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a...

  • Night Guest Service Agent

    2 weeks ago

    Mascot, Australia Marriott International, Inc Full time

    **Job Number** 23114480 **Job Category** Rooms & Guest Services Operations **Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a...

  • At Your Service Agent

    3 days ago

    Mascot, Australia Marriott International, Inc Full time

    **Job Number** 24182297 **Job Category** Rooms & Guest Services Operations **Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces...

  • Hotel Receptionist/guest Service Agent

    1 week ago

    Mascot, Australia Plaza Premium Lounge Australia Full time

    About the Company Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate. Our promise to you: - We will respect and value...

  • Operations/ramp Agent

    1 week ago

    Mascot, Australia Luxaviation Full time

    **Do you have a passion for the aviation industry but like to do things a little differently?** **Are you service-oriented and can appreciate the finer things in life?** **Are you looking for an exciting, flexible and dynamic role in a fulfilling environment?** We are currently seeking a Operations / Ramp Agent - Corporate Aviation to join our Full-Time...

  • Associate Global Forwarding Agent

    5 days ago

    Mascot, Australia C.H. Robinson Full time

    We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next **Associate **G**lobal Forwarding Agent.** Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for...

  • Permanent Ramp Service Agent

    6 days ago

    Mascot, NSW , Australia Luxaviation Full time $60,000 - $80,000 per year

    Luxaviation delivers excellence in a comprehensive range of business aviation services tailored to our clients and partners. We are dedicated to safety and strive for creating a fulfilling workplace through cultivating genuine, open and engaging relationships with passionate colleagues.We are currently seeking a Permanent Ramp Service Agent to join our...

  • Syd -airport Ramp/baggage Handling Agents

    17 hours ago

    Mascot, Australia FRONT AGE CONSULTING Full time

    Front Age Consulting was established in 2015 and is one of Australia’s largest employment-focused training and recruitment consultancy firm that specialises in the Aviation industry on a National and Global level. In Australia, we operate in Sydney, Melbourne, Brisbane, Adelaide, Perth and Hobart. Globally, we have partners in Asia Pacific countries and...