Quality Business Partner

12-month Contract
- Flexible Work - Hybrid Working
- Join a human right, values-based Organisation
- Access to Not-for-Profit Salary Packaging

For over 50 years, Melba Support Services has provided services to individuals with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy. Melba won the 2023 National Disability Award for Excellence in Service Quality.

**About the Role**

Melba is seeking a Quality Business Partner to join our Quality Governance Team on a 12-month, full-time fixed-term contract.

As a Quality Business Partner, you will play a pivotal role in upholding service excellence and making a difference in the community.

**Responsibilities include**
- Support Accreditation: Ensure Melba maintains accreditation status in accordance with Victorian and NDIS Quality and Safeguarding frameworks and legislative requirements by ensuring systems, processes and staff are prepared for audits.
- Drive Quality Improvement: Collaborate with the Quality Governance team to enhance services across Melba by developing and implementing quality Improvement plans.
- Policy and Procedure Development: Maintain and enhance documentation within the Melba Operating System, ensuring accessibility and clarity.
- Incident Reporting & Complaints Management System: Support the operation of compliance systems, addressing incidents and feedback in line with NDIS Standards.
- Facilitate Training and Development: Contribute to staff learning on quality matters, ensuring practices align with Melbas Standards and compliance expectation.

**Qualifications and Experience**
- 2+ years of experience as a Quality Business Partner or similar role in the disability or aged care sector.
- A strong commitment to human rights.
- Relevant Bachelors or Qualification (Desirable).
- Strong understanding of quality management principles, functions and practises.
- Comprehensive knowledge of legislative and policy framework in the disability sector, including but not limited to the Victorian and NDIS Quality and safeguarding Frameworks, the National Disability Insurance Scheme Act of 2013 and the Disability Act 2006.
- Proven experience in compliance, ideally within the disability sector.
- Ability to drive change and quality improvements.
- Experience with person-centred Planning, Active Support and Positive Behaviour Support
- Strong verbal and written communication skills, with the ability to build positive relationships and to influence all stakeholder stakeholders.

**You will also bring with you or be willing to obtain**
- A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).
- Evidence of COVID 19 vaccination status, including booster

**Why Join Us?**
- We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us
- Join a supportive and collaborative culture where your contributions make a real impact.
- Enjoy onsite parking and other benefits.
- Access to Not-for-Profit Salary Packaging
- Flexible work arrangements, with the ability to work from home or the office

**Ready to Make a Difference?**

Click "Apply" now and submit your resume. We look forward to meeting you

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.