Civil Maintenance Officer

**Civil Maintenance Officer
**Classification **Level, Central Highlands Water Enterprise Agreement

**Team, unit **Maintenance Delivery

**Division **Capital Delivery and Networks

**Work location **Learmonth Road, Ballarat

**Employment type **Full-time, Permanent

Flexible options available: purchased leave.

**Position reports to **Team Leader - Civil Maintenance

**Direct reports **Nil

**Our Values**

Our vision: _Our Water - Our Customers - Healthy Living _

Our mission: _Together, we provide quality water and wastewater services, safely, efficiently and sustainably to _
- communities in the Central Highlands Region _

Our values: _Integrity Teamwork Leadership Care**Organisational Environment**

At Central Highlands Water (CHW) ‘_Safety is Everyone’s Priority_. We are committed to the safety of our people,
customers and the community we serve and have a zero tolerance towards bullying, harassment or violence within
the workplace.

We have an inclusive workplace that embraces diversity and difference. We believe all jobs can be worked flexibly
disability, LGBTIQA+ and people from different cultural backgrounds.

We support and encourage employees’ continuous professional development. Employees are supported in keeping
informed of current industry best practice and are encouraged to take an active personal interest in staying up to
date with professional practices, standards and latest trends.

We believe that everyone has the capability to demonstrate leadership, regardless of their formal level of authority.
We expect all team members to focus their efforts on developing and displaying the leadership behaviours defined
in our Leadership Capability Framework. We have a commitment to enhancing our leadership maturity across the
whole business, through our internal Personal Leadership Program, Learn Lead Grow (LLG), and focussing on
Leading Self, Leading People and Leading the Organisation.

**Purpose**

The primary objective/s of the position are to undertake operational activities associated with preventative and
responsive civil maintenance works.

**Key Duties/Responsibilities**

As a key member of the Maintenance Delivery team, the incumbent will be expected to:

- Work within a small work team undertaking preventative and responsive civil maintenance activities.
- Take personal accountability over safety and contribute to a proactive safety culture within the team.
- Maintain accurate records of work performed and complete details required for CHW Works Management

Systems. Including:
o Accurately update work order information in the field, immediately after completing work activity, both
during normal work hours and after hours; or
- If an approved deferrable reason applies, complete phone update via Dispatch Team and complete
full report at the next available opportunity.
- Ensure customer needs are considered during maintenance works and disruption is kept to a minimum.
- Keep customers informed about the progress of works and present an effective liaison between CHW and

its customers.
- Perform all duties in accordance with CHW procedures and practices meeting safety and environmental

requirements.
- Participate and contribute in team discussions to continuously improve maintenance practices.
- Undertake regular audits and inspections of fleet, plant tools, materials and equipment.
- Participate in out-of-office hours roster as required.
- Proactively work to enhance the /customer experience.
- Undertake _higher duties _responsibilities as required.
- Other duties as directed.

**. Authority and Accountability**
- At all times, create, maintain and foster a safe work environment and ensure compliance with the

provisions of the Occupational Health and safety Act, Regulations, and CHW policies and procedures.
- Required to accurately record and complete relevant reports including breakdowns, work performed,

and operational information.
- Accountable for complying with all applicable policies and procedures and work standards
- Self
- motivated with the ability to work under general supervision.

**. Judgement and Problem Solving**
- Able to analyse issues to identify and implement solutions.
- Required to resolve minor process issues in a timely manner. Guidance is available from Senior Civil

Maintenance Officers.
- Judgement is limited to the tasks to be performed and may involve the use of a limited range of tools,

techniques and methods within a specified range of work.

**. Specialist Knowledge and Skills**
- A demonstrated understanding of the safety risks and relevant controls associated with civil construction

work.
- Job specific knowledge and skills are obtained through on-the-job training or accredited external

training.

**. Management and Leadership Skills**
- Be a ‘safety leader’ in the workplace and actively seek opportunities for continuous improvement in

systems and processes.
**. Interpersonal Skills**
- Interpersonal and communication skills (verbal and writt