Systems Analyst, Saas Operations

Who we are looking for

The L2 Systems Analyst is a client-facing, business and technical position responsible for all aspects of managing production of Charles River IMS systems Asia Pacific clients as part of the Charles River Software as a Service (Saas)/Managed Services offerings, including Application Management for hosted and non-hosted clients. This role will need to be available Monday to Friday from 7 AM AEST / AEDT all year around.

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for

This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions, including:

- Client assistance in optimal use of the system
- User administration/privileges
- Parameter configuration changes
- System availability
- Application and database performance tuning
- Daily operational processing monitoring and support
- Charles River IMS and database software patches
- Charles River IMS version upgrades
- Assistance with problem support and resolution
- Business Continuity/Disaster Recovery assistance
- Working with Charles River colleagues to smoothly transition new Clients to production operation.
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
- Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
- The role will involve periodic out of hours support

What we value

These skills will help you succeed in this role:

- Experience with Financial Services Investment Management, Trading or related systems highly desirable ( e.g. Charles River IMS).
- Proven ability to partner with various internal departments to deliver superior customer service.
- Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
- Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.

Education & Preferred Qualifications
- Minimum of 5 years’ relevant industry experience.
- Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Math’s or Statistics preferred.

Additional requirements

Periodic off-hours support

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.

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