General Manager, Tugun

**About The Care Home**

Bupa Tugun is a modern care home situated in a lovely beachside suburb on the sunny Gold Coast. The home features a secure dementia support community for those with specialised needs, supported by experienced Clinical Care Managers and Registered Nurses providing resident care. We pride ourselves on providing outstanding care for our residents with a 95% positive overall satisfaction rating Our home is a wonderful welcoming facility, with a team supporting our 157 bed home - the largest in Australia Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

**About The Role**
As the General Manager of our Tugun care home, you will have full responsibility for its overall daily operations. You will support and champion the Bupa Model of Care to our residents, create a culture for our people to love working at Bupa, and you will achieve extraordinary business performance that promotes an exceptional resident experience. You will be supported by the care home leadership team and the Regional Manager, as well as Quality and Education Consultants & Regional Care teams to achieve our desired business goals and provide high level of care expected by our residents and their families.

Duties
- Operational management
- Collaborate with clinical leaders to minimise clinical risk
- Financial management
- ACFI management
- Staff retention and recruitment
- Training and development of staff
- Succession planning
- Occupancy management
- Roster management
- Liaise with internal and external stakeholders

Skills and Experience
- Previous management experience in a multi-level residential aged care home
- Exceptional operational leadership experience
- Demonstrated abilities in growing and developing people
- Advanced understanding of service improvement, WHS principles and previous experience within a regulatory environment
- Proven ability to manage resources and exceed targets
- Track record of accomplishment of successfully implementing change initiatives
- Possess excellent communication skills with high levels of emotional intelligence
- A thorough understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes
- Completion of, or working towards, a post graduate qualification in Health Management/Aged Care or related field (desirable)

**Culture**

The General Manager is responsible for continuing to foster a supportive and professional working environment within the care home. We foster a culture that supports teamwork and collaboration focussed on delivering optimum resident outcomes. A strong focus is placed on providing continual growth and development opportunities to our employees, to allow you to reach your desired career aspirations.

**Benefits**
- Competitive salary package and management bonus
- Flexibility across our 24/7 operations
- Generous leave provisions including 14 weeks paid parental leave
- Discounts on health, travel, home, car, landlords and pet insurance
- Health and wellness initiatives and discounts through the Bupa SMILE program
- Workplace giving and Bupa fund matching

**How to Apply**

**About Bupa Aged Care Australia**

Bupa Aged Care Australia is the largest private residential aged care provider in Australia with over 9,000 employees providing care and services to 6,500 residents across 70+ homes. At Bupa we focus on a person first approach that ensures our residents and their families are at the centre of everything we do and that we deliver our purpose of ensuring longer, healthier, happier lives.
- Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued._
- Find purpose in your career at Bupa_