Customer Services Consultant- Tugun

1 day ago

Tugun, Australia Bupa Full time

**About the Home**

Discover the beautiful Bupa Tugun, a modern care home situated in a lovely beachside suburb on the sunny Gold Coast. You will be just minutes from local parks, beaches, cafes, shops and transport options.

**Benefits of Bupa**
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Internal transfers across our care homes
- Discounts on Bupa products - Healthcare, Optical, Dental & other retail partners

**About the Role**

As the Office Administrator - known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home.

**Duties**

Each CSC has their own portfolio of duties. Below is an example of tasks but you certainly wouldn’t be responsible for all of them
- Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
- Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
- Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

**Skills and Experience**
- Patience Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
- Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up.
- Intermediate to advanced skills across the MS Office Suite
- Previous experience gained in a similar admin/customer service role
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply

  • Customer Services Consultant Tugun

    1 day ago

    Tugun, Australia Bupa Full time

    **Customer Service Consultant - Supporting Resident Experience** Are you looking for a rewarding role where you can utilise your extensive business administration experience with a fun and Welcoming team? **The Opportunity** Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home...

  • Customer Services Consultant

    1 week ago

    Tugun, Australia Bupa Full time

    Are you looking for a rewarding role where you can utilise your extensive business administration experience with a fun and Welcoming team? **The Opportunity** Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Tugun Care Home. Your role known across...

  • Customer Service Consultant

    2 weeks ago

    Tugun, Australia Bupa Full time

    **About the Home** Bupa Tugun is a modern care home situated in a lovely beachside suburb on the sunny Gold Coast. You will be just minutes from local parks, beaches, cafes, shops and transport options. It consists of 163 beds, with high and low residential, respite and dementia care units. Our primary goal is placing our focus on the health, lifestyle and...

  • Care Manager Tugun

    3 days ago

    Tugun, Australia Bupa Full time

    **Join Bupa Aged Care and be at the heart of it in Tugun** As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion, and hard work. We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re...

  • Hospitality Service Assistant Tugun

    3 days ago

    Tugun, Australia Bupa Full time

    **About the Home** Bupa Tugun Care Home is a beautiful, modern aged care home, situated in a lovely beachside suburb on the sunny Gold Coast. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. To learn about our beautiful care home please visit:Bupa Tugun | Palliative Care Gold Coast **Benefits of Bupa** -...

  • Reddy Express Tugun

    1 week ago

    Tugun, Queensland, Australia OTR Full time $45,000 - $60,000 per year

    Req #2540Reddy Express Tugun, Cnr Gold Coast Hwy & Toolona St, Tugun, Queensland, AustraliaShareJob descriptionPosted Wednesday, 1 October 2025, 9:30 amReddy Express - Customer Service RepresentativeOTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express),...

  • General Manager, Tugun

    3 days ago

    Tugun, Australia Bupa Full time

    **About The Care Home** Bupa Tugun is a modern care home situated in a lovely beachside suburb on the sunny Gold Coast. The home features a secure dementia support community for those with specialised needs, supported by experienced Clinical Care Managers and Registered Nurses providing resident care. We pride ourselves on providing outstanding care for our...

  • Junior Instore Team Member

    2 weeks ago

    Tugun, Australia Dominos Tugun Full time

    If you’re hungry to join Australia and New Zealand’s biggest, fastest and most innovative pizza retail company - then you’ve come to the right place! Whether you’re interested in a casual job for some extra cash, or establishing an exciting and rewarding career, your opportunity could be just a few clicks away. **Why should you work with us?** -...

  • Cleaning Assistant Tugun

    1 week ago

    Tugun, Australia Bupa Full time

    **About the Home** Bupa Tugun Care Home is a beautiful, modern aged care home, situated in a lovely beachside suburb on the sunny Gold Coast. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. To learn about our beautiful care home please visit: Bupa Tugun | Palliative Care Gold Coast **Benefits of Bupa** -...

  • Team Member

    5 days ago

    Tugun, Australia Zambrero Tugun Full time

    **TEAM MEMBER** **| HAPPY. HEALTHY. HUMANITARIAN.**: - **Fun, friendly culture** - **Fast growing brand** - **Great development opportunities** **Kick start your career with a company that loves its people and loves to give back** **About Zambrero** Zambrero is Mexican with a Mission. We are a quick service restaurant that was founded in 2005 by...