Personal Banker, Melbourne Vic

**Job Title**: Personal Banker, Melbourne VIC - Suncorp Bank
**Req ID**: 89305
**Department**: SB Specialty
**Division**: Suncorp Bank
**Location**: Melbourne
About Us
About the Role
As a Personal Banker, you are to provide outstanding levels of sales and service to our customers within our customer channel at Suncorp Bank.
In this role, you will interact with customers in line with our connect conversation framework, ensuring all interactions are conducted with the customer’s best interests at heart. These interactions could occur within any banking customer channel at Suncorp Bank
Suncorp Bank encourages continual learning and adaptation to the latest digital customer engagement tools. You will be part of a team that values digital empowerment & digital fluency; we help customers transition to a more convenient banking experience by giving them confidence in using digital banking options. We are committed to a future-forward culture, blending personal relationships with cutting-edge digital solutions.
**Role Type**: Permanent role
**Role Location**: 233 Collins Street, Melbourne VIC 3000
**Work Hours**: 30 hours per week
**Schedule**:
**Monday, Tuesday**: 9:30 AM - 3:30 PM
**Wednesday**: 10 AM - 3:30 PM
**Thursday**: 9:30 AM - 3:30 PM
**Friday**: 9:30 AM - 4 PM
What will your day look like?
**As a Personal Banker, you will**:
Drive your development with support from your leader through maintaining an active development plan in Suncorp’s Success program to build performance and learning opportunities
Work collaboratively within the team and the wider Suncorp functions to achieve our strategies
Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking
Act in the best interests of customers by executing our connect conversation framework
Make the right decisions & do the right thing for our customers in accordance with process, procedures & risk appetite
Have quality connect conversations, by supporting and protecting our customers with their best interests at heart.
Contribute to growth in the bank, across both lending and deposit portfolios
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Demonstrated experience in a retail customer sales & service environment
Comfortable with digital customer service platforms to assist customers in real-time
Understanding of digital verification and ID validation systems used in customer onboarding.
Proficiency in digital payment technologies, such as mobile wallets and online payments
Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
18/03/2025, 11.59pm, (Melbourne Australia)