Member Service Assistant

1 day ago

North Lakes, Australia Costco AU Full time

**Job Duties/Essential Functions**

- Conducts hourly building safety and security checks
- Walks the building and perimeter
- Corrects safety and security problems encountered, such as spills, trip hazards and blocked exits
- Fills out reports and shows results to the duty manager
- Attends warehouse safety meetings.
- Welcomes members entering warehouse - approaches, smiles, makes eye contact, greets, verifies membership card and offers cart (removing rubbish if necessary) to all members
- Keeps entrance/exit area clean
- Clicks a handheld counter to members entering and exiting the warehouse
- Reports half-hourly counts to Front End Supervisor and records counts on weekly reports
- Monitors building access
- Reports arrival of armoured transport vehicle to duty manager
- Discretely observes armoured deposit pickup, jewellery and register drawer set up and pick-up while holding panic button
- Checks backpacks, lunch pails, briefcases, strollers etc. at exit
- Greets exiting member and checks accuracy and validity of member's receipts and compares to merchandise
- Arranges speedy assistance for any member correction or concern
- Defaces receipt with hole puncher and thanks member
- Provides and arranges prompt and courteous member service
- Directs members to product and service locations
- Enlists assistance for loading, shopping, etc.
- Dries off wet carts
- Watches after hour exit door discretely from private vehicle and reports door area status by 2-way radio before doors can be opened for employees
- Drives building perimeter for security checks
- Watches closing managers leave
- Reports suspicious activity to duty manger and calls policy if necessary

**Non-Essential Functions and Tasks**:

- Assists with front end duties as necessary
- Assists in other departments of the warehouse as necessary

**Education/Training**: High School certificate or higher

**Licenses/Certifications**: Current drivers licence

**Experience/Skills**: Customer service, sales,loss prevention/security or comparable experience. Data entry and data management.

**Other specific requirements**:
Full Covid-19 vaccination or medical contraindications certificate

Must be over 18 years old

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