Customer Service Supervisor

2 days ago

Nowra, Australia Greater Bank Full time

**About the role**

We currently have an opportunity for a motivated individual who is looking for a challenge and to develop their career to join our** Nowra **Branch as a Customer Service Supervisor**.

This is a **Fulltime** opportunity, with the hours of work being **Monday to Friday, 8:50am to 5:05pm with a compulsory 1-Week Induction training in fulltime capacity in Newcastle.**

**What are we looking for?**
- Supervisory level experience within a banking, business or retail role
- Proven sales ability with a track record for achieving results
- A passion for delivering outstanding customer service
- Well-developed people skills with the ability to build relationships with a broad variety of people
- Polished communication skills with the ability to articulate complex information into simple terms to suit the customer.

**What will your key responsibilities include?**
- Acting as a referral point for escalated enquiries from Customer Service Officers and providing support to the Branch Manager
- Assisting the Branch Manager to ensure staff are demonstrating relevant position and behavioural competencies
- Coordinating branch operations to ensure all compliance matters, legislative requirements and resources are available
- Assisting with the training staff
- Assist the Branch Manager in the development and implementation of branch business plans
- Personal lending

**About us**

Greater Bank and Newcastle Permanent are part of NGM Group. We’ve been helping customers achieve their financial goals for generations. We are customer-owned, meaning we put our customers first. We offer outstanding service and a real commitment to the community.

**What can you expect from us?**

As part of the NGM Group, employees can take advantage of the following work perks:
**Health and wellbeing**; Fitness passport, corporate health insurance and annual flu vaccination.

**Lifestyle and giving back; **Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.

**Professional advancement; **recognition programs and employee referral program.

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