Customer Service Liaison

2 weeks ago

Herdsman, Australia Home Instead Full time

**We are a leading global brand**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About the role**:
We’re looking for a friendly and professional individual to be the welcoming face of our Osborne Park Office. In this role, you will support our team with clerical and administrative duties, including answering incoming calls and warmly welcoming visitors to our office. If you thrive in a collaborative environment and are passionate about providing exceptional service, we want to hear from you

**Why Join Us?**
- Birthday Day Off
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- Be at the heart of a friendly and supportive team.

**Key Responsibilities**
- **Professional Call Handling**: Answer all incoming calls in a friendly, professional, and knowledgeable manner, following best practices.
- **Efficient Client Support**: Provide one-touch responses to callers when possible, aiding in information delivery to clients and the care team.
- **Meeting Coordination**: Manage room bookings for meetings and presentations, including coordinating refreshments for visitors and office events.
- **Office Maintenance**: Keep reception, office, and kitchen areas clean and organized, and manage office supplies under the Office Administrator's guidance.
- **Visitor Management and Communication**: Greet visitors, ensure proper sign-in/out procedures, distribute communications, and handle new client and CAREGiver inquiries effectively.

**Qualifications & experience**
- Minimum of 1 year in an office or similar role, with strong organizational skills and exceptional attention to detail.
- Excellent oral and written communication skills, along with proficiency in Outlook, Word, Excel, and Teams.
- Proven track record in exceptional customer service, demonstrating professionalism and a pleasant demeanour.
- Strong understanding of confidentiality and privacy, with the ability to build trusting relationships.
- Ability to work independently, multitask, meet deadlines, and make sound judgments while aligning with company values.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

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