Quality Assurance

Permanent part time role of 22.8 hours per week
- Salary packaging + 10.5% super + flexible work/hybrid
- Office base location flexible either Brisbane City, Maroochydore or Underwood

**A bit about what we do**:
At Anglicare SQ, we recognise each person in our care as an individual, with their own unique story and diverse needs. This and our commitment to caring for those in need has seen Anglicare grow to be one of Queensland’s most trusted providers, with ‘all of life services’, from home and residential aged care, mental health, youth support, disability, homelessness, foster care and family.

**About the Position**

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Due to internal growth we are seeking a Quality Assurance & Improvement Lead on a permanent part-time basis of 22.8 hours per week. The role will work across our Children, Youth & Families portfolio, supporting child protection out of home care, and social and community services. The office base location is flexible with the choice of one of our larger hubs in Brisbane City, Maroochydore or Underwood. Location will be negotiated individually with the successful applicant, with flexible hybrid work from home arrangements also in place. The role will require some travel to service sites.

The Quality Assurance & Improvement Lead is a domain expert working closely with frontline service teams, Service Managers, Group Managers and Practice Development to support effective implementation of Anglicare’s Clinical and Care Governance Framework.

The Quality Assurance & Improvement Lead is responsible for:

- Leading, driving and implementing best practice quality management systems and programs within the portfolio to align with Anglicare’s service models and practice frameworks, standards, and legislative requirements.
- Driving continuous improvement at the system, process, and cultural level; from compliance to commitment.
- Proactively identifying opportunities to enhance clinical and care governance to deliver exceptional client outcomes and client experience.

The position will shape a continuous improvement culture and mindset, leading the development of a sustainable program to deliver continuous improvement through coaching and mentoring, aligned with Anglicare’s Clinical and Care Governance Framework

**The Role**

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The Quality Assurance & Improvement Lead is responsible for:

- Supporting the implementation of best practice quality management and programmes of activity to support accreditation and the reputation of services. Provides assurance of compliance with legislation, regulation and industry standards.
- Redefining, driving, and implementing fit for purpose quality management systems integrated with risk management processes.
- Monitoring risks, incidents and feedback to ensure investigation, management, and review / closure within agreed timeframes
- Providing professional, partner-focused advise and expertise to improve client outcomes
- Supporting teams to actively manage and deliver on the CQI Plan;
- Providing reporting on key indicators relating to Quality & Safety Indicator Monitoring and Reporting

The successful applicant will have:

- A minimum of 2 years’ experience in Quality Assurance & Risk Management
- Credible, professional leadership in quality assurance and risk management
- Demonstrated experience in implementing best practice quality management systems
- In depth understanding of social services and child protection policy, legislation and reform agendas, including experience with the Human Services Quality Framework and/or similar quality standards or frameworks
- Systems and critical thinker with demonstrated analytical skills
- Track record of delivering systemic continuous improvement
- Proven consulting, facilitation and advisory skills
- Experience with quality/risk/safety information systems (e.g. RiskMan)
- Credible, engaging communicator and highly effective report writer
- Current National Police Certificate
- Current Blue Card
- Relevant tertiary qualification is highly desirable
- Current Qld Drivers License and own reliable vehicle
- Current COVID vaccination certificate

**What We Offer You**

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Anglicare is committed to building a highly skilled workforce and providing an encouraging, positive environment where everyone is valued. We support our staff with learning and development initiatives, an employee benefits program, flexible hours and many unique benefits to our staff. We are recognised as a leading employer in the non-profit sector. You will also enjoy:

- A friendly and dedicated team of professionals in a collaborative and supportive environment
- Genuine career growth and development plans
- We are a not for profit, so you will have the option to increase your take-home pay with salary packaging.

**How to apply**

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