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Premier Customer Care Representative

2 weeks ago

Mascot, Australia TNT Express Full time

**The Company**

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the world’s top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.

**About the role**
- Plan and organise your own work on an hourly / daily basis
- Run and provide customised reporting
- Own and manage claims until resolution
- Handle escalated or more complex issues
- Follow predefined procedures and processes to resolve issues
- Support the design, review and implementation of processes and procedures
- Develop strong relationships with internal and external stakeholders

**Experience required**
- 2 years’ experience in customer service & interaction
- Microsoft Office / PC skills
- Strong written and verbal communication skills
- Positive attitude with a customer service mindset
- The ability to take initiative to deliver the best solutions
- Team player who is collaborative and supports others

**The benefits**
- Excellent training programs
- Safety Above All Culture
- Career development opportunities
- A positive working culture, with our People-Service-Profit philosophy - putting our people first
- We care for our employee’s well-being and value their contributions to our company

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

**The Culture**

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

**The Mission**

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.