Case Manager

2 weeks ago

Adelaide Region SA, Australia EML Full time

**Case Manager**:
SA - Adelaide Workers Compensation Full Time

EML are committed having the lowest caseloads in the industry, as well priding itself on it's culture and supporting employee professional development.

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **Adelaide (SA)**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As part of the SA CTP team, you will be part of the wider CTP business unit that includes teams in New South Wales and Victoria jurisdictions.

This is a Case Manager role undertaking full end to end case management under the SA CTP scheme. Yes that is right - no tail MACA claims.

To be successful in this role you would demonstrate an ability to be utilise best practice case management skills while managing a caseload of claims within the legislation.

This will be a **permanent** position based in the **Adelaide office**.

**YOUR RESPONSIBILITIES**
- Managing a portfolio of CTP claims
- Collaborating with stakeholders to deliver personalised claims management strategies that support the achievement of high quality outcomes
- Working in accordance with relevant legislative and regulatory requirements and internal policies and procedures
- Providing a service experience that is tailored, effective and client focused.

**ABOUT YOU**
- Demonstrated experience in claims management
- Personal injury experience in alternative schemes is also highly desirable
- An empathetic, resilient, and motivational approach to provide customer centric support;
- A driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills;
- Positive attitude and a willingness to learn;
- Sound analytical, problem solving and decision making skills;
- Strong stakeholder engagement and management;
- Be outcome/results focused

**ABOUT EML

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