Connect Chat Banker

2 weeks ago

Parramatta, Australia Westpac Group Full time

Unique opportunity to join a supportive and caring team culture
- Bring your passion for customer service and help us achieve Westpac Vision
- Start date 24th May. Multiple, full-time, permanent positions based in Parramatta

**How will I help?**

The role of a Connect Chat Banker is to service and fulfil banking needs of customers quickly, accurately, and efficiently on a range of general banking enquiries while achieving specific performance objectives aligned to the role.

As a Connect Chat Banker, you’ll be responsible for providing outstanding customer service primarily via a live chat to our St George and Westpac clients.

**What do I need?**
- Experience servicing complex customer enquiries in a structured environment
- Strong communication skills, able to provide complex solutions in written form and in a professional manner
- Solutions driven, able to provide appropriate solutions to customers in a timely manner
- Technically savvy and
- A self-starter and proactive professional, interested in starting a career in baking and finance

**To be successful in this role, you’ll be required to work across our operating hours Monday to Friday 7:00 AM to 9:00 PM and Saturday and Sunday 8:00 AM to 6 PM. Penalty rates apply**

**What’s in it for me?**

As well as job flexibility and the financial benefits for being part of the Westpac team (like banking, wealth and insurance offers) you’ll be paid fairly, and trained so your career can grow as you do. You’ll also be encouraged to take part in our fun community projects as a paid volunteer.

**What’s it like to work there?**

We aim to provide one big, supportive team of people who love to help our customer Create a better future together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion

**How to I Apply?**
Start here. Just click on the **APPLY **button.

**_Do you need reasonable adjustments during the recruitment process? _

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