Administrative Officer

**Role-Administrative Officer**
- **Grade**:Clerk Grade 5/6
- **Salary Range**: $99,938 to $110,271 plus leave loading and superannuation
- **Duration**: Temporary up to April 2026 with possibility of leading to ongoing appointment
- **Location**: Ballina, North Coast NSW
- **Applications Close**:Monday 13 October 2025 (9:59AM)

**About SafeWork NSW**

SafeWork NSW is the state’s workplace health and safety regulator. Our focus is to protect NSW workers by preventing and reducing work related fatalities, serious injuries, and illnesses by securing compliance with work health and safety and associated legislation.

SafeWork NSW is undergoing an exciting and important period of transformation as we establish the organisation as a modern, strong and standalone Work Health and Safety Regulator.

**About the team**

SafeWork NSW Operations Regional directorate has a strategic approach to supporting safe, healthy, and productive workplaces in Regional NSW. This approach focuses on protecting NSW workers through strategic stakeholder engagement, evidence-based and risk-focused harm prevention initiatives, and proportionate and targeted regulatory responses to incidents and service requests.

By engaging with stakeholders, implementing data-driven initiatives, and responding effectively to incidents, SafeWork NSW aims to reduce workplace harm and incidents in Regional NSW, promoting a culture of safety and health in NSW workplaces.

**About the role**

The Directorate Support Officer serves as the primary liaison and point of contact for the Director Operations Regional North. In this key role, you will support the Director by anticipating needs, managing priorities, and ensuring seamless communication, while collaborating closely with the Leadership Team - including Managers and Team Coordinators - to deliver comprehensive support to the Directorate and ensure smooth, effective operations..
- Delivering quality administrative services and negotiating workable timeframes, given competing client, customer and/or business demands and priorities.
- Addressing unforeseen issues, the high volume of work and the need to work independently.
- Responding to and resolving complex enquiries and issues to ensure the provision of accurate information, and the timely and efficient resolution of issues.
- Gathering and collating information for, and preparing documentation and reports on business unit performance, as well as make recommendations to improve efficiency, cost management and service delivery.
- Coordinating and managing accurate records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible.
- Developing, implementing and monitoring office systems, procedures and methods, adapting processes and techniques as required, to facilitate efficient team operations in line with agency standards, policies and procedures.

**What we are looking for**
- Advanced time management skills and an exceptional ability to prioritise work activities and requests for information in a high-volume environment with competing priorities.
- Ability to deal efficiently, effectively, courteously and discreetly with topical/contentious issues whilst maintaining expectations for operational efficiencies and fully recording emerging issues for escalation.
- Ability to work in a team, collaboratively and share information to achieve business outcomes.
- Ability to respond to and resolve enquiries from both internal and external customers and stakeholders, providing information and resources, and demonstrating awareness of when an issue should be redirected or escalated to the appropriate person or business unitDemonstrated ability to plan and prioritise outcomes and respond flexibly to changing circumstances
- Ability to achieve results through the efficient use of resources and a commitment to quality outcomes
- Ability to keep up to date with relevant legislation, policies and procedures in order to provide accurate and efficient levels of support.

For more information about the role and its accountabilities, click HERE to view the role description.

**How to Apply**

If you would like to apply, please submit your CV along with a cover letter of no more 2 pages, addressing the following:

- how you demonstrate the **focus capabilities** as outlined in the role description.
- a short paragraph on why you believe you are the right person for the role.
- A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months._

**Careers at Department of Customer Service**

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

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