Field Service Manager

17 hours ago

Larapinta, Australia Linde Material Handling Pty. Ltd. Full time

Linde Material Handling is a major participant in the Material Handling industry in Australia since 1971 and now a part of the global KION Group. We’re built on a strong foundation by delivering expert service and product solutions to our customers. We believe that our success is the result of the skills and commitment from our team members.

We are looking for an efficient and organised individual to join our team as a Field Service Manager based in Larapinta QLD. You will be responsible for effectively managing a team of Field and Site-based Service Technicians. As well as, enhancing our Key/National Account Customers’ Experience by meeting and exceeding agreed KPIs.

**We offer**:

- Competitive salary + annual bonus + company vehicle + mobile phone + laptop.
- Your wellbeing is important to us. Access our Wellness at Linde resource and leverage our Employee Assistance Program.
- Shape your professional development with over 18,000 learning resources on us - completely free for you to access
- Work alongside industry professionals and be mentored to grow your knowledge.
- A birthday gift to celebrate you each year.
- Discounted private health insurance.
- Anniversary bonuses to celebrate your milestones with us.
- Fast track into your dream car through our novated lease partner.
- Linde Material Handling is proudly supporting Healthy Heads in Trucks and Sheds not-for-profit foundation
- access all available resources from HHTS.
- Access to discounted gym memberships via Fitness passport for you and your family.

**Tasks and Qualifications**:
Your responsibilities:

- Lead and support a team of Service Technicians to achieve business goals.
- Manage budget requirements to ensure service targets are achieved.
- Conduct regular team and individual meetings (including toolbox talks) to foster development, monitor performance and KPI’s across your technician group.
- Actively participate in sales, service, and rental meetings to address and resolve service-related issues.
- Contribute meaningfully to customer interactions to build strong customer relationships
- Visit key account customers on a regular call cycle to maintain service presence and present customer reports on fleet and service performance.

Requirements for success:

- Previous service and fleet management experience within a similar industry
- Trade certificate and/or Management certificate is preferred
- General product knowledge of material handling equipment
- Strong communication and interpersonal skills
- Proven ability to lead and support a team of technicians
- A commercial understanding of general business concepts within a service industry, including P&L, budgets etc.
- Proficient with Microsoft Office packages - Word, Excel & Outlook

**How do I apply?**

If this role sounds like your next big opportunity, please send through a copy of your current resume and cover letter.

Please note, a pre-employment medical and reference checks are a part of our recruitment process.
- We do not accept unsolicited resumes from agencies. _
- LMHAU is proud to be an equal opportunity employer. We value diversity and inclusion within the workplace and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, age or other statuses protected by law or regulations in the locations where we operate._

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