Pega Tech Lead

Calling all PEGA Lead Technologists

ING Australia is pursuing an ambitious growth strategy to become the most loved mobile-led bank in the country. Our approach involves digitizing customer experiences, offering innovative products, and ensuring safe, excellent delivery.

Whenever we introduce, enhance, or modify systems, processes, and services, we aim to automate and improve them wherever possible.

The implementation and use of PEGA present a greenfield opportunity for ING Australia, helping us achieve our technology and business transformation objectives. We are establishing a center of excellence to modernize workflows.

If you are a Lead with extensive PEGA expertise, this is a significant career growth opportunity.

**What you’ll do**:

- Lead the PEGA COE and utilize your experience in managing third-party off-premise resources.
- Oversee and coordinate with both local and global stakeholders, ensuring PEGA requirements are met.
- Utilize complex data and tools to analyze all aspects of process performance, presenting and explaining performance trends.
- Implement best practice data visualization techniques to effectively convey insights and facilitate data discovery, recommending process improvements and future states.
- Promote a culture of continuous improvement and innovation within business units to enhance service, reduce costs, and mitigate risks.
- Mentor, coach, and develop Reporting Analysts who support the daily production of analytics assets.
- Provide operational infrastructure support to software delivery teams.
- Support production deployment and recovery capabilities.
- Provide guidance on PEGA guardrails.
- Manage the PEGA best practice catalogue and develop reference architecture for business workflows.
- Develop reusable component frameworks and libraries.

**What we’re looking for**
- Demonstrated experience in an operational, agile environment, holding a senior role focused on developing metrics, analysis, forecasting, and modelling.
- Over 8 years of experience with Pega.
- Certified Lead System Architect (CLSA).
- Knowledge of Java is advantageous.
- Proficient in class hierarchy, ruleset hierarchy, data layer, flows, flow actions, work baskets, and deployment.
- Strong integration skills, with experience in SOAP and RESTful web services, and Kafka.
- Solid understanding of BPM best practices and implementation life cycles.
- Ability to explain technically complex concepts in simple business terms.
- Capable of taking ownership and working autonomously, while seeking assistance when needed.
- Exceptional analytical, problem-solving, lateral thinking, and interpretive skills.
- Experience in the banking or financial services domain is highly advantageous.
- Extensive collaboration with stakeholders across infrastructure, architecture, and development.
- Expertise in tech lifecycle management, architecture, technical design, development, testing, and infrastructure.
- Ability to manage and develop resources, both directly and indirectly.
- Skilled at handling ambiguity and conflicting priorities.

**What’s in it for you**?
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)