Overnight Guest Service Officer

Summary

**Location**: Melbourne CBD VIC

**Salary/rate**: Base rate + Penalties & Overtime paid + Super
- Flexible rotating roster to accommodate your lifestyle
- 5-minute walk from Southern Cross train station
- On-the-job skill development and training

**Hyatt Centric Melbourne**:
Hyatt Centric Melbourne is the Centric brand’s first hotel in Australia. The hotel is centrally located in the heart of the Melbourne CBD action, serving the perfect spot to explore Melbourne’s hot spots, hidden gems, and local sounds.

With 277 rooms, 180-degree view of Melbourne from our Langlands’ Restaurant & Bar, as well an indoor pool and gym - all of this and more, can be found at Hyatt Centric Melbourne, a hotel that celebrates all things Melbourne.

Langlands Restaurant & Bar is modern in nature but at the same time, rustic in character. Our kitchen provides Victorian sourced produce, married with a beverage list that will be ever changing. Langlands Restaurant's focus is fresh, colourful, sustainable and approachable.

Our purpose is to connect guests to the heart of the action; Hyatt Centric is thoughtfully designed to enable exploration and discovery so that guests never miss a moment of adventure.

**Front Desk Host at Hyatt Centric Melbourne**:

- Ensure a seamless and efficient operation of the Front Office on a day-to-day basis You are the face of our check in and check out experience, handling quest queries effortlessly.
- Prepare arrival and departure reservations in our hotel PMS, noting requests and loyalty status of our guests. Process payments for guest departure, including posting payments, processing EFTPOS transactions and preparing invoices.
- Ensure that all public and back of house areas are maintained to a high level of cleanliness, maintenance and presentation. Be on the lookout and watch over our guests, guest belongings, staff and hotel property.
- Actively upsell and cross sell hotel services and outlets.
- Be a local Melbourne expert and engage with our guests sharing your knowledge on the city’s attractions, laneways, restaurants and bars.

**Qualifications**:
**About you**:

- The flexibility to work on a rotating 24/7 roster, including weekends, public holidays and overnights
- Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
- A passion for hospitality and a desire to provide the best service for our guests
- Superior guest service skills along with excellent service resolution skill
- Experience in a guest relations or front office experience is advantageous.

**Culture Statement**:
We aim to create a culture that seeks to empower our teams by creating a safe and authentic environment through supporting each other’s individuality, being open-minded and inclusive.

Our team members should always feel valued, uplifted and trusted as individuals and in their respective roles. We value flexibility through listening to and understanding what our team members need in order to create a balance between responsibilities at work and personal life.

We believe honesty is crucial, fun is always encouraged and equality and quintessential.

**Hyatt Centric employees enjoy, but are not limited to;**
- Complimentary and discounted accommodation across Hyatt Hotels worldwide
- Fashion uniform provided, no boring black, all laundered at no cost to you
- Complimentary use of Hotel Gym & Pool facilities
- Complimentary coffee daily from our Allie Lane Cafe
- Discounted dining at Langlands', our Level 25 Restaurant and Bar
- Investment in your career development through training, opportunities and mentorship

**How to apply**

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt