Reservations Agent

Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

**Ovolo Woolloomooloo** is the brand's flagship Australian hotel, located in Sydney's idyllic harbourside suburb of... (dramatic drum roll) Woolloomooloo. Nestled in the heart of the popular wharf precinct, a short walk to the city's central business district, the hotel is surrounded by a wide selection of much-loved dining and nightlife options. Ovolo Woolloomooloo features 100 guest rooms, a state-of-the-art gym, meeting rooms and events spaces, a swimming pool, and Alibi Bar & Kitchen (100% plant-based).

**The Gig**

We are on the lookout for our next **Reservations Agent** to come join our team here at Ovolo. In this role, you will be the first point of contact for all guests, whether it be over the phone or online, prior to arriving at the hotel. This role would suit someone who loves the customer service aspect of hospitality and is always willing to help out to ensure maximum satisfaction. This is a **Full-Time** role and will require some weekend work. Your responsibilities will include but not limited to:

- Assist with guest bookings & inquiries via telephone
- Respond to all online booking enquiries
- Ensure maximizing of sales and revenue through upselling of hotel facilities
- Create and maintain reservation records
- Liase with all departments in hotel to ensure customer requests & special occasions are attended to
- Assist with other departments during peak periods
- Have a local understanding of the area and provide constructive information to guests to ensure their stay is amazing

**About you**

**What you'll get...**
- Well, there's the chance to shine in a brilliant team environment in Hong Kong and now Indonesia - bring your personality and sense of fun to work and the most amazing team to work with.
- Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
- Receive Hotel benefits in rooms and our fabulous F&B outlets
- Stay Fit and Fabulous; be involved in our Wellbeing Programmes
- Develop relationships and make a difference to other people’s lives through our Community Programme
- Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent