Receptionist

We have an exciting opportunity for a **Receptionist** to join our growing team

Nucleus Network is the only global Phase 1 clinical trial specialist with facilities in the USA and Australia, fulfilling our purpose of _“advancing medicines and improving lives”,_ by attracting the best talent.

Since our establishment in 2004, Nucleus Network has conducted well over 1000 Phase 1 clinical trials for biotechnology and pharmaceutical companies from the USA, Europe, Australia, Japan, South Korea, Taiwan and China.

We are defined by our values, great work culture, commitment to staff development and dedication to provide the best possible work environment.

Come and join us through this exciting journey of expansion and gain world-class experience servicing some of the most innovative biotechnology and pharmaceutical companies globally.

**About the role**

As a receptionist you will be the first point of contact for our visitors, we are seeking someone who will provide a positive experience whilst assisting with administrative responsibilities in a fast-paced environment.

**Key responsibilities**
- Greet and direct visitors, clients, participants, and other external staff to appropriate personnel
- Ensure all visitors are appropriately logged into the visitor’s book and ID/passes are provided
- Manage and coordinate participants at the front desk when they attend appointments
- Answer main reception telephone, directing calls, taking messages and answering general queries
- Coordinate mail services as appropriate, including couriers
- Provide specific and appropriate clinical study documentation to participants to read upon arrival for their screening appointment
- Ensure all participants complete their Personal Details Form accurately and are registered correctly
- Liaise with screening staff and medical officers to ensure timely turnaround of scheduled appointments
- Update outpatient calendar with arrival time of participants and contact people who fail to present for their appointment
- Liaise with Study Coordinators to ensure that adequate documentation is prepared and available on a daily basis

**Requirements**:

- Proven reception and administration experience
- An ability to use standard business software packages including Microsoft Office
- High level of communication and customer service skills
- Must have excellent time management skills and an ability to work in a fast-paced environment
- Adaptable, shows initiative and has a strong attention to detail
- Able to work independently and effectively in a team

**Benefits**
- Make a difference in _‘Advancing medicine, improving lives’_
- We offer career development with access to LinkedIn Learning to further your skills and education
- Employees are recognised through our Reward and Recognition Program and have access to discounts from a range of online and in store retailers
- At Nucleus Network we are committed to creating a supportive and inclusive space where every individual feels they can be their full selves. Our policy applies to all aspects of employment, including our hiring and selection process. We are an equal opportunity employer, seeking people from all life stages, backgrounds and life perspectives. Our focus are people who embody our values of drive, teamwork, customer focus, teamwork, and excellence._
- At Nucleus Network, we recognize our responsibility to ensure the safety of our staff, participants, and visitors. As such, Nucleus Network requires all employees to be vaccinated against COVID-19. Vaccination evidence must be provided before the commencement date._

**Job Types**: Full-time, Permanent

**Benefits**:

- Professional development assistance
- Referral program

Schedule:

- Day shift
- Monday to Friday

Work Location: One location