Client Enquiry Consultant

5 days ago

West Perth, Australia myHomecare Full time

We are looking for an expert **_Client Enquiry Consultant_** with a desire to make a difference in our clients lives.

The myHomecare Group is the largest home care provider in Australia who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative and passionate team who are constantly striving to get even better outcomes for our clients.

**So, what does the role entail?**

You’ll be responsible for:

- Follow up all inbound leads.
- Qualify leads for appropriate model of care.
- Ensure all data received is accurately entered into our CRM.
- Update and maintain CRM with all leads.
- Engage with consumers, family members and/or representatives with empathy and understanding.
- Inform consumers of the best available support we can provide through their level of Home Care Package

**We are looking for someone with**:

- Experience in a customer service and sales role
- Community Aged Care knowledge is desirable.
- CRM (Salesforce) experience is desirable.
- The right to work in Australia.
- National Police Clearance or willingness to obtain (the myHomecare Group will organise via WorkPro at no cost)
- Proof of Covid Vaccination

**What will we offer you?**
- Full time employment with regular weekday hours 9am - 5pm
- Uncapped commissions paid monthly.
- Flexibility for hybrid working model after initial training period.
- Ongoing training and upskilling
- Team events to celebrate our wins
- Opportunities to work in other State offices.
- Be a part of a fun, outgoing family team atmosphere.

  • Client Services Consultant

    1 week ago

    Perth, Australia TenacityCX Full time

    Calling all states! Permanent, Full Time roles available - $70-80k package, ongoing training and development - True career development and progression opportunities! Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry. We are proud partners of a reputable Financial Services company who...

  • Enquiry Line Support Officer

    9 hours ago

    Perth, Western Australia Amana Living Full time

    Enquiry Line Support Officer (HC) Fixed Term Apply now Job no: 497369Work type: Full Time Fixed Term ContractLocation: Perth CBD, Inner & Western SuburbsCategories: Home Care ProfessionalAbout the RoleAs an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry...

  • Enquiry Line Support Officer

    8 hours ago

    Perth, Western Australia Amana Living Full time

    Enquiry Line Support Officer (HC) Fixed TermApply now Job no: 497369Work type: Full Time Fixed Term ContractLocation: Perth CBD, Inner & Western SuburbsCategories: Home Care ProfessionalAbout the RoleAs an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry...

  • Home Care Enquiry Line

    2 weeks ago

    Perth, Australia Amana Living Full time

    **Job no**: 497138 **Work type**: Full Time Fixed Term Contract **Location**: Perth CBD, Inner & Western Suburbs **Categories**: Professional Role **About the Role** As an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry Line. You'll assist Community Support...

  • Home Care Enquiry Line

    5 days ago

    Perth, Australia Amana Living Full time

    **Job no**: 497119 **Work type**: Part Time Fixed Term Contract **Location**: Perth CBD, Inner & Western Suburbs **Categories**: Home Care Professional **About the Role** As an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry Line. You'll assist Community...

  • Client Manager

    2 weeks ago

    Perth, Australia Idex Full time

    This major insurance business is one of the best regarded specialist insurance firms in the UK. Currently they have a small team here in Scotland although you can join them right at the start of their next growth journey as they look to build the team up into double figures. In this Client Manager role, you'll work on a hybrid basis from the main Perth...

  • Enquiry Line Support Officer

    1 day ago

    Perth, Western Australia Buscojobs Full time

    About the RoleAs an Enquiry Line Support Officer, you will support our scheduling team by handling calls on our Home Care Enquiry Line. You will assist Community Support Workers (CSWs) with client issues, scheduling changes, procedural matters, and system questions. Your communication skills and positive attitude will ensure a great experience for clients...

  • International Enquiry Officer

    4 days ago

    Perth, Australia Westpac Group Full time

    **Located in our Perth Office**: - **Full time Permanent Opportunity**: - **Hybrid Working Model** Westpac Group is made up of Australia’s most recognised financial services brands, including Westpac, St George, and Bank SA. When you join Westpac Group, you will become part of one team striving to reach our vision to be one of the world’s great...

  • Sales and Service Consultant

    12 hours ago

    West Perth, Australia IAG Full time

    We’re ready for you! Join the largest general insurance group in Australia and New Zealand as a Sales & Service Consultant. **Your Role** We have multiple opportunities for **Sales and Service Consultants** to join our NRMA Insurance team. You’ll be the first point of contact for our customers and partners and will be focused on converting enquiries...

  • Home Care Enquiry Line Support Specialist

    4 hours ago

    Perth, Western Australia beBeeCustomerService Full time $90,000 - $100,000

    Job OpportunityThis role plays a vital part in supporting the scheduling team by handling various calls on our Home Care Enquiry Line. The successful candidate will work closely with Community Support Workers (CSWs) to resolve client issues, schedule changes, and procedural matters.