Client Enquiry Consultant

1 week ago

West Perth, Australia myHomecare Full time

We are looking for an expert **_Client Enquiry Consultant_** with a desire to make a difference in our clients lives.

The myHomecare Group is the largest home care provider in Australia who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative and passionate team who are constantly striving to get even better outcomes for our clients.

**So, what does the role entail?**

You’ll be responsible for:

- Follow up all inbound leads.
- Qualify leads for appropriate model of care.
- Ensure all data received is accurately entered into our CRM.
- Update and maintain CRM with all leads.
- Engage with consumers, family members and/or representatives with empathy and understanding.
- Inform consumers of the best available support we can provide through their level of Home Care Package

**We are looking for someone with**:

- Experience in a customer service and sales role
- Community Aged Care knowledge is desirable.
- CRM (Salesforce) experience is desirable.
- The right to work in Australia.
- National Police Clearance or willingness to obtain (the myHomecare Group will organise via WorkPro at no cost)
- Proof of Covid Vaccination

**What will we offer you?**
- Full time employment with regular weekday hours 9am - 5pm
- Uncapped commissions paid monthly.
- Flexibility for hybrid working model after initial training period.
- Ongoing training and upskilling
- Team events to celebrate our wins
- Opportunities to work in other State offices.
- Be a part of a fun, outgoing family team atmosphere.

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