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Customer Service Officers Aps3/4

3 weeks ago

Adelaide CBD, Australia Davidson Group Services Full time

**About the Company**

Davidson are a preferred supplier for the Government Sector and are currently recruiting experienced Call Centre Operators to commence a contract within a large Federal Department. There are multiple opportunities available based across Brisbane CBD.
As a Call Centre Representative, you will be the first point of contact for our valued customers. Your main responsibility will be to provide exceptional customer service and support through inbound and outbound calls. You will address customer inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication skills, empathy, and the ability to multitask effectively.

**Key responsibilities**
- Providing a first point of contact for participants including provision of guidance, support and advice tailored to individual needs.
- Investigating and managing routine cases via resolution of customer issues with assistance from higher classification levels.
- Maintaining accurate records within the Customer Relationship Management System (CRM).
- Researching, analysing and making recommendations based on resources and guidelines provided.
- Navigating across multiple IT systems in real-time.
- Demonstrating excellent workplace behaviours including working within a team and promoting a positive team culture

**The Benefits**
- Competitive hourly rate
- Opportunities for career growth and advancement
- Positive and supportive work environment
- Comprehensive training program to enhance your skills
- Ongoing coaching and feedback to help you succeed
- Making a difference by providing exceptional customer service