Accounts Receivable Officer

**About Signature Care**

An Australian-owned and-run family business, Signature Care has over 35 years of experience in building, owning, and operating residential aged care homes and partnering with other aged care providers to increase their network of aged care homes. As a family, we are actively involved in all aspects of building design, construction, operations, and models of care and service, and we are deeply committed to the well-being of those who live in, visit and work in our residential care community which are located in Victoria, Queensland, New South Wales, and Western Australia.

**About the Role**

We are currently seeking a **full time**, hands-on Accounts Receivable Officer to assist the

Finance team by maintaining client billing and liaising with residents and representatives concerning billing queries, monitoring client accounts for non-payments, maintaining client files and records, debtors’ ledger maintenance, and preparation of monthly management reports as required.

This role is privy to confidential information and therefore a high level of trust and confidence is placed in the person filling the position

Reporting to the General Manager, Finance, this role would suit someone that wants to be part of a friendly but professional team who is supportive as well as passionate about what they do.

The position will be responsible for assisting with the end to end functions of a fortnightly pay system including:

- Inbound and outbound calls
- Investigating root causes of overdue debtor balances
- Working closely with operational management and staff to resolve overdue balance issues
- Resolving account enquiries to reduce aged debt
- Maintenance of aged debtor portfolio
- Account reconciliations
- Providing excellent customer service by professionally and timely responding to queries, ensuring internal customer service levels are maintained at exceptionally high standards
- At least 3 years experience in a client focused role undertaking accounts receivable duties - preferably in the aged care sector
- Strong ability to communicate with external clients to ensure timely collection of debts.
- High proficiency in negotiating positive outcomes.
- A high degree of accuracy and attention to detail.
- Be highly organised and decisive.
- Intermediate or advanced MS Word and Excel skills.
- Excellent written and verbal communication skills
- Strong administrative, organisational, and time management skills.
- Customer service-focused with excellent telephone communication skills.
- Strong analytical skills and the ability to problem-solve

**Employee Benefits & Work Culture**

Our vision has always been to provide high-quality homes accessible and inclusive to every person, which encourages independence and best practice in models of service and care. By maintaining an inclusive and vibrant work culture, we can also make sure we have a warm and comfortable home for our residents.

Our staff’s health and wellbeing are important to us - which is why we have developed and partnered with selected providers to offer employees a growing range of benefits to make sure they get the most out of their working and personal life. Benefits available include:

- Awesome friendly team
- Regular staff BBQs and lunches
- Exclusive staff discounts with JB Hi-Fi
- CommBank Workplace banking
- Salary sacrificing options including superannuation and novated leasing through Enlist
- End of journey facilities
- Benefits through our default superannuation fund HESTA
- Access EAP - a voluntary, confidential, and free counselling service
- Immunisation (flu and Covid) is provided free at the site
- Great computer systems with dedicated IT team support
- Nespresso coffee, tea, and biscuits provided
- A team that celebrates special occasions and success

If you like a supportive work environment with a passionate, friendly team and love people (preferably in the aged care sector) - this is the job for you

If you like a supportive work environment with a passionate, friendly team and love accounts receiveable (**preferably in the aged care sector)** - this is the job for you