Transport Liaison Officer

**Position Description**

**_Private and Confidential _**

Transport Liaison Officer

LiveBetter Position Description

**About Us**:
LiveBetter Community Services is one of the largest human services providers in regional Australia. Our core business

is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a

broad range of child and family services, community transport, home modification and maintenance, and clinical

services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria,

providing support and employment to people in the communities we serve.

We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring

and empathetic, providing both psychological and emotional safety, and of practical assistance to help people live

their best lives.

**Our Beliefs:
- We believe in the enduring value and dignity of the individual.
- We believe in the power of kindness.
- We believe connection to home and community plays an important role in wellbeing.
- We believe as individuals, as an organisation, and as a society, we should continually reflect on the way we

treat each other.
**Our Purpose:
- We inspire possibility by giving people access to support in their chosen community.

**Our Mission:
**- We achieve our purpose by connecting capable, passionate, and caring locals with those who need support.

**Our Values:
**- **Integrity**:We are honest and ethical in all our dealings and are accountable for our actions.
- **Respect**:We recognise the rights and choices of our customers, employees, and communities. We

encourage teamwork and support diversity.
- **Cooperation**:We identify and create value from partnerships and alliances with other organisations,

agencies, businesses, communities and within our own organisation.
- **Empowerment**:We encourage and support individuals and communities to realise their full potential.
- **Excellence**:We strive for best practice in all that we do as individuals, teams and as an organisation.

LiveBetter Position Description

**The Position**

**Position title: Transport Liaison Officer**

**Job Type**:Staff

**Reports to**:Multi Site Coordinator

**Direct reports**:Nil

in line with requirements of LiveBetter’s goals and priorities, activities or focus of the job. The
incumbent can expect to be allocated duties not specifically mentioned in this document, but
within the capacity, qualifications and experience normally expected from persons occupying
positions at this level.

**SERVICE DESCRIPTION**

Community Support Services support people in regional communities across Eastern Australia to live better lives
through transport services, social and community participation, coaching and capacity building, and service
coordination. We support parents, carers, families, children and adults with disability, aged people, transport
disadvantaged, and small regional communities.

LiveBetter Transport provides safe and affordable transport for the frail aged, people with a disability and the
transport disadvantaged (those with limited access to private transport and difficulty in accessing conventional
transport). We also provide a range of transport including commercial contracts, and school and health transport.

We have offices in many regional centres across NSW. Our team perform a vital role in delivering safe,
professional and quality services to our customers.

The primary objective of the Transport Liaison Officer (TLO) is to schedule drivers and vehicles to provide safe,

efficient transport services, ensuring the delivery of outstanding customer service.

**RELATIONSHIPS**
- Reporting to Multi-Site Coordinator.
- Working closely with other Transport Liaison Officers, Transport Service Officers (drivers) and volunteers.
- Building and maintaining relationships with local community networks and customer base.

**MANDATORY QUALIFICATIONS AND EXPERIENCE**
- Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with

responsibilities of the role.
- Current First Aid and CPR Certificates
- Completion of NDIS Worker Orientation Module ‘Quality, Safety and You’
- Experience in administration management, scheduling and/or planning.
- A demonstrated commitment to the care and protection of regional service users.

**SKILLS, KNOWLEDGE, AND ABILITIES**
- Well-developed administrative skills to manage scheduling responsibilities.
- An analytical, mathematical way of thinking and working
- Good communication and interpersonal skills with the ability to work collaboratively as a member of a

diverse team.

LiveBetter Position Description
- Good organisation and time management skills with the ability to multi task.
- Ability to represent our organisation in a confident, professional, and knowledgeable manner, acting with

trust and integrity at all times.

aged care, community service