Hospitality Assistant

**Job no**: 497699

**Work type**: Full time - Permanent

**Location**: Canberra

**Categories**: Business Services
- Welcome to corporate hospitality, where you can elevate your front of house career
- Enhance your service standards and the client experience at an international law firm
- Enjoy our premium environment and excellent benefits - free gym membership and corporate discounts

If you’re a polished, customer-focused hospitality professional keen on entering the corporate world, you’ve come to the right place

**Who are we?**
We are Asia’s top tier international law firm with deep roots in Australia spanning almost 200 years. With 30 offices, we have over 3,000 lawyers strategically positioned on the ground in the world's growth markets and financial centres.

**About the role**
Based in KWM’s premium Canberra office, this role will be situated on our client floor and provide service to our client meeting rooms, as well as functions and boardroom events. As a member of our professional Business Services team, a welcoming and polished approach with a focus on excellent customer service and teamwork will set you up for success.

Your day to day will include service to client meeting rooms, espresso coffee orders, conference room set-up and maintenance, management of in-house catering, food and beverage service and maintaining cleanliness of back of house areas. Alongside the traditional waiting duties, you’ll also gain exposure to coordinating and assisting with client events, functions and seminars.

Above all, you and your team will be striving to create an exceptional KWM experience at all times under the leadership of the Business Services & Hospitality Manager.

This role is offered on a full time permanent basis with shifts rostered from Monday to Friday during the afternoon. Some flexibility with shifts and assistance with evening events will be required.

Key duties will include:

- Provide outstanding waiting service of food, beverage, including coffee service to internal and external clients, in a professional and friendly manner
- Set up and clear conference rooms for internal and client functions, in a prompt and efficient manner
- Ensure meeting rooms are ready for service, consistently adhering to standard operating procedures to ensure correct presentation. This includes arranging furniture, glassware, service equipment, beverages and fixtures
- Co-ordinate and action room set-ups including furniture lay out and operable walls
- Maintain the hygiene and stock of all staff kitchenettes and tea points and ensure that they are clean and tidy at all times. Includes cleaning and maintaining coffee machines and fridges
- Respond professionally and promptly to all requests for waiter service
- Set up and service board room events, both internal and external. This may include breakfasts, lunches, morning/afternoon teas, cocktail parties and dinners
- Assist with evening functions, afterhours meals and staff drinks on a rostered basis
- Process invoices and receive deliveries as required
- Be impeccably groomed and professionally presented in a corporate uniform according to documented guidelines.
- Ensure all service equipment, including coffee/tea utensils, is clean and polished
- Participate in, and engage with team and firm initiatives, training and events
- Follow service procedures and processes and contribute to continuous improvement of service standards and processes in line with best practice
- Monitor beverage and alcohol stock, fill fridges and undertake regular stocktake
- Supervise agency staff as required
- Assist with general kitchen duties, including sandwich preparation, dish duties, restocking, relieving Reception or other tasks as requested by the Chef or Business Services and Hospitality Manager

**What experience are we looking for?**
- Certified in responsible service of alcohol (RSA) or willingness to attain
- Experience in waiting and/or waiting accreditation
- Demonstrated experience in a similar environment in boardrooms or conference floors
- Knowledge of table setting, service protocols and silver service
- Excellent communication skills
- Strong client service skills, demonstrating professionalism and courtesy and all times
- Food and wine knowledge
- Ability to work both unsupervised and as a collaborative team member
- Capacity to multi-task and a flexible, proactive attitude
- Computer literacy and knowledge of MS Office software (desirable)

**Why work with us?**
We promote a culture based on respect, trust, inclusivity, diversity, flexibility, mastery and growth. We seek to create a workplace where our people are proud to work and where their ambitions can be realised. Connection with our people is a priority, we offer targeted and meaningful conversations around professional and personal development, with regular feedback and coaching.

**What else we’ll offer**
- Access to market leading work in your chosen specialty, and the opportunity to wor