Home Claims Quality Assurance Team Leader

**The Role**: To lead a team of dedicated, Home Claims Consultants in order to obtain the lowest possible claims cost, whilst delivering consistently high levels of service to every Customer. **Position Accountabilities**: - Develop coach and motivate a team of Claims Consultants in order to meet agreed objectives - Lead and monitor the team to execute a...

**Your New Team**: Join the Quality Assurance team within the Customer and Data division at Auto & General, where we uphold our commitment to 'The Auto & General Way.' **The Role**: As the Quality Assurance Team Leader, you will facilitate the ongoing development of our Quality Assurance Program, actively managing the business unit's goals and objectives...

**About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** Auto &...

The roleWe have two exciting new opportunities for a Technical Team Leader in Home Claims and a Technical Team Leader in Home Assessing. A great chance for someone ready to take the next step in their career.The purpose of this role is to lead and develop a team of Home Claims & Assessing Technical Trainers and/or Assessing Auditors, ensuring the effective...

**Purpose of the Role**: The Frontline Team Leader plays a pivotal role in leading and developing a high-performing team of dedicated Claims consultants, ensuring the delivery of exceptional customer service and efficient claim resolution throughout the entire customer journey. This role strategically champions customer advocacy, especially for vulnerable...

**Purpose of the Role**: As our new Motor Claims Team Leader, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants. **Position Accountabilities**: - Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high...

**The role**: As our new Quality Analyst, you will be responsible for undertaking reviewing with Specialist Claims and Investigations for quality, compliance GICOP and complaint handling policies.. You will: - Lead the uplift of risk management tools, practices, and policies to assess and manage enterprise risks - Collaborate with multiple stakeholders and...

The roleThe Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.Working at the helm of a North Lakes based team, the Desktop Home...

**purpose of the role**: The purpose of this role is to lead a team of technical experts whilst improving operational performance and capabilities through designing and delivering bespoke training programs, ensuring that knowledge transfer and skill development are effectively embedded within our business operations. This role will drive a culture of high...

**The role** As our new Payments Team Leader, you will be responsible for leading the Payments team, effectively managing performance ensuring optimal cost, quality and customer experience, along with delivering business insight as well as working with the broader Claims and Assessing teams to help keep the claim progressing, ensuring the best cost and...