Patient Services Manager

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. Our Mission is to strive towards Better Health for People and a Brighter Future for the World through leading innovation in medicine in our four core therapy areas of Oncology, Gastroenterology (GI), Rare Genetic and Neuroscience, plus Plasma-Derived Therapies (PDT) and Vaccines.

**The Opportunity**

Our Oceania Patient Services team is growing, and we are seeking a Patient Services Manager to join

You will focus on supporting patient outcomes through innovative patient support programs (PSP), launch excellence and advocacy initiatives.

You will collaborate with internal stakeholders to develop patient support strategies and will be responsible for implementing, managing and monitoring programs delivered through third-party vendors.

This role reports to the Head of Patient Services, Oceania Cluster and is responsible for supporting strategic and operational excellence in Patient Services across Oceania.

**Responsibilities**
- Support the design, implementation, management and monitoring of patient support programs and other patient engagement solutions
- Design and develop appropriate materials and training for patients, nurses and other stakeholders
- Ensure governance through implementation and improvement of processes and alignment with all relevant Codes, Pharmacovigilance and policy requirements
- Lead and facilitate patient journey mapping workshops and participate with cross functional teams
- Lead Patient Services contribution to brand plans and activities ensuring appropriate patient journey maps and relevant PSP guidance and processes are in place
- Support key physician and multidisciplinary health care professional stakeholder engagement in relevant therapeutic areas
- Support the development of advocacy plans through engagement with relevant Patient Organisations

**To thrive in this role**
- Bachelor’s degree in nursing, healthcare, business, or related field required; advanced degree a plus
- 5+ years of experience in the Pharmaceutical and/or BioTech industry including knowledge of promotional code and relevant legislation for interaction with patients
- 2+ years of experience in designing and managing patient support programs desirable
- Excellent communicator with strong written and verbal presentation skills
- Proactive attitude and can work autonomously in a fast-paced environment to manage multiple programs at different stages in program lifecycle
- Proven ability to lead and collaborate with cross functional teams on all levels of the business

**Our Benefits**
- Top of the market Paid Parental Leave scheme
- Support on your continuance education through our Education Program
- Wellbeing activities
- Access to salary continuance and life insurance
- Flexible Work, we value work-life balance
- Additional Leave for you to utilise to recharge and relax
- Paid Volunteer Day
- Social events and celebrations

**Join us**

Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver **Better Health for People and a Brighter Future for the World** to people around the world.

As an Equal Opportunity Employer, we are proud to have a culture and work environment that embraces the diverse talents of our people and champions inclusion.

**Locations**:
Sydney, Australia

**Worker Type**:
Employee

**Worker Sub-Type**:
Regular

**Time Type**:
Full time