National Workforce Analyst

15 hours ago

Mascot, Australia dnata Full time

**OVERALL PURPOSE OF THE POSITION**

As the National Workforce Analyst / Coordinator, you will be responsible for managing National Resource Planning activities across Australia. This role plays a pivotal part in operational planning by effectively positioning resources to achieve excellence in customer service. Additionally, you will contribute significantly to budget planning/control and improving operational effectiveness.

**PRIMARY DUTIES AND RESPONSIBILITIES**

**Resource Planning and Strategy**
- Assist the National Workforce Planning Manager in all resource planning activities across Australia.
- Gather and analyse data to support the development of resource requirement scenarios for long-term and expansion plans.
- Research and propose options for optimising resource deployment and contribute to budget planning discussions.
- Collaborate with the Training department to identify resource needs and support the development of optimised training plans.

**Process Improvement**
- Identify opportunities for enhancing operational effectiveness through system reviews, improved rosters, cross-utilisation and process re-engineering.
- Assist in planning and executing process improvement projects under the manager's guidance.
- Analyse data and present findings to support consultations regarding improvement opportunities.
- Develop and test procedures for utilising systems for resource planning and allocation.
- Support the training of staff on system functionalities relevant to their roles.

**Central Planning & Resource Management**
- Establish and manage processes for analysing and evaluating manpower, focusing on operational efficiency, leave management, training, attendance and overtime.
- Contribute to the development and preparation of resource-related statistics and analysis reports for senior management decision-making.
- Assist in the development and execution of simulation projects to assess operational capacity and potential bottlenecks.

**Team Support**
- Support the Local Roster Team in weekly roster publishing across all ground handling locations.
- Ensure service level targets are attained through proactive rostering and cost control discussions.
- Assist the National Workforce Planning Manager in leading the central planning team, ensuring efficient and value-adding support functions.
- Contribute to the review and improvement of people-related processes like attendance, leave, training nominations and performance management.

***ESSENTIAL CRITERIA**
- Bachelor’s degree and 1-2 years' experience in operational Resource Planning or a related field.
- Strong analytical and research skills.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite and data analysis tools (e.g., Excel, Power BI).
- Ability to work independently and as part of a team.
- Strong attention to detail and ability to meet deadlines

**DESIRABLE CRITERIA**
- Understanding of Enterprise Agreements and the Awards
- Experience with implementing new operational systems
- Experience of Workforce Planning with the GroundStar system.

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