V- Cafe 102 Team Member

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

A core value of the Salvation Army is to support the basic needs of individuals and communities. The Café Team Member role is to create a warm hospitable environment whilst preparing hot drinks and basic food and delivering quality customer service. Attention to maintaining a clean, safe, hygienic and healthy work environment is critical.

**Job Description**:

- The Café Team Member supports the Food Services Team Leader/Coordinator to prepare food, serve food and provide quality customer service. Attention to maintaining a clean, safe, hygienic and healthy work environment is critical.- Time & Roster Commitment- As agreed with the Line Manager.- Key Tasks- Key Activities and Expectations- Undertake Assistant Duties- Assist the Food Services Team Leader/Coordinator in meeting daily outcomes by preparing meals and serving customers.
- Provide quality customer service.
- Assisting site Manager/Supervisor with other tasks as directed.
- Meals delivered within the directed timeframe and appropriate customer service delivery.
- Clean and hygienic kitchen and surroundings in keeping with health regulations.
- Provide Quality Customer Service- Exhibiting professional image of the service, displaying professionalism and integrity at all times.
- Accurate information provided to customers.
- Refer people to appropriate Salvation Army services. Follow up with Manager if unsure.
- Listen carefully, and acknowledge and refer concerns, issues or queries to Manager.
- Maintain a Safe and Healthy Environment- Immediately report any health and safety concerns, notifiable incidents and near misses, to Senior Team Leader and ensure any hazards are controlled until rectified.
- Ensure hazard, incident and accident form is completed when required in a timely manner.
- All volunteers are to be mindful of their own health and to take care of the health and safety of others.
- Volunteers are required to comply with all TSA work, health and safety policies and procedures as applicable to their workplace.
- Qualifications and Experience Requirements for the Position- Experience in similar role preferred.
- Relevant Qualifications as required i.e Food Handling Certificate.
- Mandatory Requirements of the Position- Complete The Salvation Army (TSA) Mission Volunteer registration, induction and training - TSA is a ChildSafe workplace.
- Integrity checks as required for the role.
- Required Capabilities- Shows personal motivation and commitment to completing work activities effectively.
- Supports a culture of integrity and professionalism.
- Represents the organisation in an honest, ethical and professional way.
- Recognises and respects the rights and beliefs of others in a non-judgemental way.
- Connects positively with colleagues and partners within and outside TSA.
- Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.
- Provides service appropriately and responsively to the needs of the people.
- Demonstrates accountability aligned to internal and external requirements.
- Supports and acts in compliance with the records, information and knowledge management requirements of TSA.
- Identifies and follows safe work practices to perform all duties in a safe manner, ensuring the safety and well-being of self and others.
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. _Additionally, certain volunteer roles may require a National Police Check._