Patient Liaison Officer

#534587 Patient Liaison Officer
Patient Services Department
Calvary Mater Newcastle
Permanent, Full time
Permanent, Full Time
**Salary Classification**: Admin Officer Level 3 Yr 1-2.
**Remuneration**: $34.46-$35.54 per hour + superannuation + annual leave loading + salary packaging options.
**THE ROLE**:
The Patient Liaison Officer plays a pivotal role within the Patient Services Department, acting as a key link between patients and the hospital’s administrative and clinical teams. This role is primarily responsible for maximising private and compensable patient revenue across the hospital by supporting patients through their healthcare journey and ensuring that all relevant information is accurately captured and communicated.
The officer provides essential guidance to patients, helping them make informed decisions about their care options. Responsibilities include collecting and verifying patient details, facilitating communication between departments, and identifying opportunities to enhance the overall patient care experience.
**DUTIES**:
Ensure all admission forms are correct and complete
Work proactively using Revenue Portal to investigate opportunities for revenue maximisation.
Act as a point of contact for patients and relatives about any aspect of their election status
Liaise with Health Funds to capture missing patient health fund information
Learn more about our community and services here
**ABOUT YOU**:
Demonstrated experience in administration duties in a health care environment.
Computer skills including Microsoft Word, Excel & Outlook.
Excellent communication, customer service and people skills and the ability to manage sensitive and confidential situations and information.
Demonstrated high level of attention to detail, and use of initiative in prioritising a busy workload without direct supervision.
Demonstrated ability to exercise discretion and confidentiality at all times.
Demonstrated commitment to own personal and professional development.
WHY JOIN US?
CMN is an Affiliated Health Organisation providing services to both public and private patients primarily from the Hunter New England area. Current employees of NSW Health can request to have various leave entitlement balances transferred to CMN on commencement. Leave types may include but not limited to Long Service Leave, Annual Leave and Sick Leave. Applicants are encouraged to discuss this with the Convenor for further information. Working at CMN gives you access to a great range of benefits:
Fitness Passport.
Gender Neutral parental leave
Annual Leave Loading at 17.5 %
Superannuation contributions at 11.5%
ADO's each month (for full-time employees)
Novated leasing available for eligible employees
4 weeks annual leave (pro-rata for part-time employees)
Employee Assistance Program (EAP) for staff and family members
Generous Salary packaging options that reduce your taxable income and increase your take-home pay
WHY NEWCASTLE, NSW?
Newcastle is a thriving city surrounded by magnificent natural scenery. Cosmopolitan and compact, we enjoy all the benefits of a global smart city including world class services and facilities, top-tier education and employment opportunities, all with an average commute time of 15 minutes. Discover inspirational living in a vibrant city that will inspire and delight. Visit Imagine Newcastle, here
HOW DO YOU APPLY?
Create a profile in our Calvary People Platform (if you are not an existing user)
Attach a current resume.
Provide a written response to four (4) selection criteria.
Cover letters are optional (1-2 pages max.)
**Please note the following**:
You will be required to provide evidence of immunisation as required for your role.