SAP Intern customer Engagement Advisory Intern melbourne

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Customer Engagement Advisory** (CEA) is looking for an energetic capable intern who will assist with engagement support services across a range of SAP product domains and customer engagements.**:
The CEA organization encompasses the responsibility of delivering a seamless, holistic, and best-of-all-worlds engagement support to customer-facing functions in Customer Service and Delivery. Our support is designed to positively impact our customers’ experience and will cover a broad range of post-sales customer-facing roles, engagement types, and customer segments along the entire customer-contract life cycle.

**EXPECTATIONS AND TASKS**
- The role is part of a team that provides proactive engagement support to colleagues in customer-facing roles, as well as delivering specific customer-facing services
- Collaborating with support engagement managers and product consultants to address customer requests and top issues
- Preparation for 360° customer assessments and active follow up of action items.
- Manage and review incoming requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for CEA to take the appropriate next actions
- Prioritise requests for critical situations that require immediate action
- Schedule and support in engagement support sessions with assigned experts to better learn our customers’ business goals and to understand internal customer success practices
- Support follow up activities for Engagement Sessions, ensuring correct assignment of action items
- Building a network across the global SAP organisation
- Maintain data and reporting systems and monitor the progress of action plans for continuous engagement and customer/team involvement
- Actively contribute to the collection and management of metrics required by the CEA leadership
- Other tasks and projects as directed.

**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- Currently studying a Bachelor or equivalent, ideally majoring in Information Technology, Computer Science or Business
- Solid familiarity with Microsoft Office tools, including Excel and PowerPoint.
- Capability to work in a team and collaborate effectively
- Strong multi-tasking and organizational skills, with excellent attention to detail
- Flexible and adaptable to changing priorities/complexities
- Willingness to learn.
- Ability to take ownership and be adaptable.
- Analytical competencies and a capacity to communicate clearly - verbal and written
- Calm under pressure and respectful of others ideas and opinions
- Customer mindset
- Business Fluency in English required

“This is an SAP global, strategic, paid internship placement that provides students with opportunities to find purpose in their careers.”

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 419920 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.