IT Support Technician

**IT SUPPORT TECHNICIAN**

Gilman
- Adelaide

Looking to kickstart your IT career? At **The Shoe Group**, we’re all about helping Australians find the perfect fit - and now we’re searching for someone to do the same for our IT team

We are on the hunt for an **IT Support Technician** who is solutions focused, approachable, and eager to grow. This role is ideal for those in the early stages of their IT career, whether you are a recent graduate or have 1 to 2 years technical support experience. You will be part of a supportive team environment with clear development pathways into Level 2 Support, Application Support, or IT Project roles.

**Key Responsibilities**
- Provide first line technical support to our retail stores and Support Centre team.
- Troubleshoot and resolve issues across POS systems, payment devices, laptops, printers, and networks.
- Log, prioritise, and escalate tickets, ensuring timely communication and resolution.
- Assist with hardware setup, configuration, and on site support when required.
- Maintain accurate documentation, contribute to the IT knowledge base, and support IT projects and rollouts.
- Rostered coverage aligned with retail store trading hours, including participation in an on-call roster for out-of-hours support.

**Skills & Experience**
- Certificate or Diploma in Information Technology, or 1 to 2 years experience in a technical support role.
- Familiarity with Windows operating systems, Microsoft Office, hardware troubleshooting, and basic networking.
- Strong communication skills with the ability to explain solutions clearly to non technical users.
- Organised, reliable, and calm under pressure with the ability to manage multiple priorities.
- Enthusiasm for learning and building technical capability.

Experience with Active Directory, Microsoft Azure, or Microsoft Dynamics 365 will be highly regarded, but training and support will be provided.

Why Join The Shoe Group?
- Be part of a collaborative team working within a strong workplace culture.
- Access to structured career pathways and development opportunities.
- Work with a trusted Australian brand that values comfort, expertise, and growth.
- Enjoy great Team Member discounts on our range of footwear.

**Ready to take the next step?**

At The Shoe Group we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, have the drive and willingness to succeed, we’d love to hear from you.