Home Claims Consultant

**The role**:
Do you enjoy helping people? We are looking for a friendly and enthusiastic person to join our team as a Home Claims Consultant. In this role, you will help customers with their home insurance claims and provide excellent service. If you like building relationships, solving problems, and giving great service, this job is perfect for you

As a Home Claims Consultant, you will be the main person customers talk to when they make a claim. You will manage the whole process, from beginning to end and decide whether a claim should be accepted or not.

**What are we offering?**

What's great about this job is that you'll be part of a supportive team that believes in working together to give our customers the best possible experience.

The position on offer is full time (37.5 hours per week) on a rotational rostering basis. Our current hours of operation are 6:00am to 6:00pm Monday to Saturday with a requirement to work the Saturday once every 7 - 8 weeks.

**Responsibilities**:

- Work with outside experts to manage the claims process.
- Review reports and documents to make decisions about claims.
- Build good relationships with customers and colleagues.
- Solve problems and handle conflicts.
- Manage your time and work well under pressure.

**What are we looking for?**
- Good customer service skills and the ability to build relationships.
- Good written and spoken communication skills.
- Ability to manage your time and prioritise tasks.
- Experience with solving problems and handling conflicts is helpful.
- Previous similar work experience is a plus.

**Our perks**:

- Location -This role is based at our North Lakes Office, local shops, cafes and restaurants within walking distance.
- Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
- Employee discounts - You’ll receive discounts on Budget Direct insurance products.
- Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

**About us**:
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money**.** Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.