Customer Relationship Specialist

2 weeks ago

Robina, Australia Bank of Queensland Full time

**About the Role**
- Seeking passionate Customer Relationship Specialist to join the BOQ team
- Flexible workplace & Collaborative Team - Owner Managed Branch Robina Based
- Located opposite Robina Town Centre, one of largest shopping centres on the Gold Coast.
- Ample onsite parking available.

As the Customer Relationship Specialist, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services.

Further, you will relish the opportunity to proactively identify opportunities and manage a pipeline of new and existing customers through their financial journey with BOQ.

Day to day your key responsibilities will consist of:

- Account opening/closing
- Customer interviews and being a part of their full review process
- Coaching and development of junior colleagues
- Outbound calling to maintain and build customer relationships
- Floor walking, business development and initiating quality conversations with customers
- Strong focus on compliance

**About you**

As an experienced Customer Relationship Specialist you will be a passionate, high performing operator who consistently delivers an outstanding customer experience, by demonstrating:

- Excellent customer service experience, preferably from the banking industry
- Exposure to consumer lending would be advantageous
- The drive to build long lasting relationships and positive customer experiences
- Contributor to a collaborative team environment
- Willingness to go above and beyond for your customers and colleagues
- Driven to take a personalised approach with every customer interaction
- "Can do" approach to all aspects of your role
- Ability to learn and confidently use a number of technical financial systems
- Excellent written and verbal communication skills and strong attention to detail

This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.

**About Us**
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks

**Our Benefits**
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Gym, shopping, technology and travel offers

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02086

  • Digital Customer Specialist

    6 days ago

    Robina, Australia Employment Hero Full time

    **Fast-paced environment with career progression opportunities**: - **Full-time hours with the opportunity to work a hybrid or on-site model**: - **Great location and free parking** We are expanding rapidly and are inviting all customer service enthusiasts to join Localsearch in delivering an outstanding customer experience!! Localsearch brings calm to...

  • Personal Banking Specialist

    6 days ago

    Robina, Australia Westpac Group Full time

    **Join our diverse, supportive, and growing team at Westpac Group** - **Strong banking consulting and/or sales experience is essential** - **Full-time role at our Robina, QLD Branch** **How will I help?** Helping customers with transactional and savings banking needs as well as liaising with internal stakeholders to achieve business objectives. We believe...

  • Customer Sales Consultant

    4 days ago

    Robina, Australia Medibank Full time

    **What’s the story?** We are looking for a part-time 12 month fixed-term Customer Sales Consultant to join the team in our Robina store. In this role, you will deliver better health to our customers and to Australia through our provision of health services, our health system advocacy, and our work in the community. We have been developing new ways of...

  • Customer Relations Coordinator

    2 weeks ago

    Robina, Australia Dedicated Staffing Solutions Full time

    **Customer Relations Coordinator** $55,000 - $65,000 (based on experience) Professional and friendly team environment Due to growth within the company, our client requires a Customer Relations Coordinator. Established for over 30 years, our client is an award-winning builder, who designs innovative and affordable quality homes. **About You**: - Strong...

  • Customer Service Consultant

    1 day ago

    Robina, Australia Frizelle Sunshine Automotive Full time

    **Fantastic opportunity to join our Service department!** - ** Plenty of growth and opportunity for the right person** - ** Multiple full time positions available** **Frizelle Sunshine Automotive** is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney,...

  • Casual Boutique Coffee Specialists X2

    6 days ago

    Robina, Australia Nestle Operational Services Worldwide SA Full time

    B-Corp certified and committed to sustainability - Flexible Schedule to Support your Work-Life Balance - Enjoy a cup of coffee while you work! Are you ready to bring a little extraordinary into your life? At **Nespresso**, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we...

  • Retail Customer Service Officer

    1 week ago

    Robina, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    6 days ago

    Robina, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    22 hours ago

    Robina, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Sales Assistant

    6 days ago

    Robina, Australia Nutrition Warehouse Full time

    **Nutrition Warehouse is looking for a passionate full-time Sales Specialist for our Robina store! If you love helping people reach their health and fitness goals, we want to hear from you today. **LIFE AT NUTRITION WAREHOUSE** We are Australia’s leading and largest health & sports supplements retailer! We have over 100 stores nationwide and we aren’t...