Console Operator

**CONSOLE OPERATOR**
- **Overnight (00:00am -07:00am) shifts**

Console Operator, Hospitality and Customer Service experienced staff required to work in a fast paced, Essential Service industry to offer outstanding customer service.
- Are you wondering where your career is heading?
- Do you have retail, customer service, hospitality or barista experience and looking for a role with a real career path?
- Why not consider the Petroleum Retail industry??

We are looking for our next Customer service superstars for our store in the Point Cook area.

Availability for a Over-night (00:00 - 07:00am) shifts, working weekdays, weekends and public holidays as a requirement.

The Customer Service Representative/Console Operator role plays a significant part within the store's team. The role is responsible for the delivery of outstanding customer service, in a complex and fast paced retail environment, ensuring our customers have an exceptional experience. As a CSR/CO one of your key focuses is understanding our customer's needs and ensuring they are met to the best of your abilities.

**Key Challenges & Complexities of Role**
- Fast paced environment and high number of tasks/activities required to be completed each shift in addition to customer service
- May be required to provide customer service and support to difficult customers
- Need to remain aware of forecourt and shop customers including responding quickly to safety hazards and incidents

**Main Duties/Responsibilities**:

- Customer Service:

- Greet and address customers in a friendly and respectful manner while offering exceptional service to every customer
- Promote loyalty programs and promotions to customers
- Answer customer inquiries regarding product and services and suggest information about other products and services
- Complete sale transactions using the Point Of Sale.
- Prepare delicious coffees using barista equipment
- Health Safety Environment and Quality (HSEQ) requirements:

- Maintain awareness of and ability to undertake emergency procedures at any time
- Conduct activities in accordance with safety and operational procedures
- Adhere to defined work health and safety policies and procedures related to the tasks and activities being undertaken in order to ensure your own safety and that of others in the workplace

**General**:

- Complete cleaning activities including sweeping, mopping, spray/wiping, dusting, sanitising, picking up rubbish from floor, cleaning bathroom and refilling bathroom products, moving waste to site rubbish bins, maintaining carwash and vacuum areas.
- Merchandise & Store Appearance:

- Replenish shop stock in accordance with store operational procedures
- Complete stock delivery activities in accordance with store operational and safety procedures

This position offers a great deal of scope for advancement within the business. With the right attitude and commitment this can become your career and not just a job.

**Job Type**: Casual

Pay: $35.18 - $45.89 per hour

Expected hours: 28 per week

Schedule:

- Fixed shift
- Night shift
- Public holidays
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)
- Barista: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person