Solutions Upgrade Administrator

2 weeks ago

Southport, Australia Gallagher Full time

**About Gallagher**

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

We’re painting the future of what’s possible. Come join us

**The Opportunity**

We’re looking for a Solutions Upgrade Administrator to join our Gallagher Security team in our Southport office on the Gold Coast.

In this customer-focused role, you’ll engage directly with Gallagher’s extensive network of channel partners and end users to identify upgrade opportunities, provide tailored solutions, and build lasting relationships. You’ll play a key role in helping customers stay current with our technology by connecting them with the right products, services, and support options.

This is an ideal opportunity for someone who enjoys working with people, uncovering needs, and finding solutions that deliver real value.

Your role at a glance:

- Identify upgrade opportunities through proactive engagement with customers and database insights
- Prepare accurate quotes and proposals for hardware and software upgrades
- Communicate the benefits of Gallagher’s Care Plan and technology enhancements
- Collaborate closely with sales, marketing, and operations teams to convert opportunities into action
- Maintain database accuracy and follow up on Care Plan renewals and legacy system upgrades
- Support marketing initiatives and promotional campaigns that drive customer engagement
- Provide monthly reporting and insights on upgrade performance and progress

**The Fit**

You’ll thrive in this role if you enjoy connecting with customers, building rapport, and managing multiple priorities in a fast-moving environment. You’ll combine strong communication and administrative skills with commercial awareness and a drive to achieve results.

What you’ll bring:

- Proven administrative or coordination experience, ideally in a sales support or customer engagement role
- Proficiency with Microsoft Office and workflow management platforms
- Strong written and verbal communication skills with a customer-first mindset
- Excellent time management, organisation, and attention to detail
- Confidence using technology and managing data accurately
- Initiative, reliability, and the ability to work both collaboratively and independently

**Why Gallagher?**

At Gallagher, you’ll join a supportive, family-friendly team environment where innovation and collaboration are part of everyday life. We’re committed to helping you grow, contribute, and enjoy what you do.

This position is based on-site (8.30am - 4.30pm) in our Southport office on the Gold Coast, where you’ll enjoy:

- Free office parking
- Competitive salary package with great benefits and an annual incentive scheme
- A collaborative team culture with regular connection events and celebrations
- Career development opportunities within a global organisation that’s shaping the security industry

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